Patient Access & Front Desk Coordinator

Operose Health Ltd; Greater London; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual leave

Learning management system

Car benefit

Cycle to work

Travel season tickets

Wellbeing services

Job summary

Operose Health Ltd is seeking a Receptionist/Administrator at Mitchison Road Surgery in London. You will handle patient queries, manage appointments, signpost services, and maintain patient records with confidentiality.

Candidates should have reception or customer care experience, strong communication, and basic Word, Excel, and email skills. NHS experience is welcome but not required. 37.5 hours per week with salary up to £25,838 depending on experience.

Qualifications

• Reception or customer care experience is essential.
• Excellent communicator, both spoken and written.
• Basic PC skills including Word, Excel and email.

Responsibilities

• Responding to patient queries and liaising with the wider primary care team and managing appointment requests.
• Signposting patients to a range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence as well as processing prescription requests.
• Utilising other information systems to support efficient workflow processes.

Skills

Reception experience

Customer care

Excellent communicator

Basic PC skills

Word

Excel

Email

Tools

Word

Excel

Email

Job description

Operose Health Ltd is seeking a Receptionist/Administrator at Mitchison Road Surgery in London. You will handle patient queries, manage appointments, signpost services, and maintain patient records with confidentiality.

Candidates should have reception or customer care experience, strong communication, and basic Word, Excel, and email skills. NHS experience is welcome but not required. 37.5 hours per week with salary up to £25,838 depending on experience.