Patient Experience & Front Desk Coordinator

County Surgery; Northampton; On-site; GBP 19,000 - 23,000; Full time

Job summary

County Surgery in Northampton is seeking a courteous receptionist to join our busy primary care team. You will greet patients, manage the appointment system, book and modify appointments, and handle confidential information with care.

You will act as a central point of contact for patients and staff, signposting to services and supporting clinicians with general tasks, filing, scanning, and administration as required.

Qualifications

• Greeting patients and directing them to the correct service.
• Handling appointment bookings and updates accurately.
• Maintaining patient information with confidentiality.

Responsibilities

• Maintain and monitor practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, dealing with the caller's requests
• Signpost patients to the correct service
• Initiate contact with patients, team members and external agencies
• Data entry of new and temporary registrations and relevant patient information
• Input data onto patients' health records
• Manage queries efficiently and direct information to relevant staff
• Carry out system searches as requested
• Support clinical staff with general tasks and admin duties
• Photocopy documentation and maintain a tidy work area
• Monitor reception area and notice boards
• Action incoming emails and correspondence
• Complete opening and closing procedures in line with rota
• Participate in audits as directed by audit lead
• Provide cover during absences
• Scan patient documents and attach to health records

Job description

County Surgery in Northampton is seeking a courteous receptionist to join our busy primary care team. You will greet patients, manage the appointment system, book and modify appointments, and handle confidential information with care.

You will act as a central point of contact for patients and staff, signposting to services and supporting clinicians with general tasks, filing, scanning, and administration as required.