receptionist

Nhs View All Jobs; North End; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25 days holiday

NHS pension

Free on-site parking

Job summary

NHS is seeking a reception/administrative assistant to support a multidisciplinary team across two sites, Downham Market and Marham. Responsibilities include greeting patients, managing the appointment system, processing registrations, and acting as the central point of contact for patients and external agencies.

A friendly, supportive NHS work environment is offered. Key duties include handling phone calls, signposting patients, data entry for registrations, and assisting clinical staff as

Qualifications

• Experience of working with the general public.
• Excellent written and oral communication skills.
• Ability to work as a team and autonomously.
• Polite and cooperative demeanor.

Responsibilities

• Greet and direct patients and manage reception duties.
• Handle appointment system, booking and processing information.
• Act as central contact point for patients and liaise with clinical team and external services.
• Process emails, faxes and information requests; maintain patient records.

Skills

Public interaction

Communication skills

Teamwork & autonomy

Polite & cooperative

Job description

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers. About us We are based across two sites, Downham Market and Marham. We offer:

• 25 days holiday plus bank holidays
• A friendly and supportive work environment
• NHS pension
• Free on-site parking, Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• Partake in audit as directed by the audit lead
• Support administrative staff, providing cover during staff absences
• Action incoming emails and correspondence as necessary
• Scan patient related documentation and attach scanned documents to patients healthcare records
• Complete opening and closing procedures in accordance with the duty rota
• Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room
• Experience of working with the general public
• Have excellent communications skills (written and oral)
• Ability to work as a team and autonomously
• Polite and cooperative

Desirable

• Ideally have experience working in primary care and with SystmOne

Person Specification Knowledge and skills Essential

• Experience of working with the general public
• Have excellent communications skills (written and oral)
• Ability to work as a team and autonomously
• Polite and cooperative

Desirable

• Ideally have experience working in primary care and with SystmOne