Senior Booking Assistant

Royal Papworth Hospital NHS Foundation Trust; Huntingdon; On-site; GBP 21,000 - 26,000; Full time

Job summary

Royal Papworth Hospital NHS Foundation Trust is seeking a Senior Booking Assistant to join the Clinical Administration Booking Team in Huntingdon. You will arrange outpatient appointments and inpatient admissions, communicating with patients by telephone to enable timely care.

The role requires excellent organisational and data-entry skills, attention to detail, and the ability to work independently within a busy team. Full training and support will be provided.

Qualifications

• Strong organisational and communication skills with high attention to detail.
• Experience of data entry and maintaining accurate patient information.
• Ability to work independently and as part of a busy team.

Responsibilities

• Arrange outpatient appointments and inpatient admissions.
• Communicate with patients by telephone and maintain accurate information across IT systems.
• Collaborate with clinical teams, administrative colleagues and external services to support pathway management.

Skills

Organisational skills

Communication skills

Data-entry

Tools

IT systems

Job description

We are seeking an enthusiastic and motivated Senior Booking Assistant to join our Clinical Administration Booking Team based at the Administration Hub in Huntingdon. This key role supports the delivery of an efficient, high-quality booking service, helping to ensure patients receive appointments and admissions within appropriate timescales and experience a smooth journey through their care pathway.

The post holder will be responsible for arranging outpatient appointments and inpatient admissions, communicating with patients by telephone, and maintaining accurate patient information across multiple IT systems. The role involves close collaboration with clinical teams, administrative colleagues, and external services to support effective pathway management. As some specialties receive a high volume of calls, the successful candidate should be comfortable spending a significant proportion of the day handling telephone enquiries.

The ideal candidate will have excellent organisational, communication, and data-entry skills, with strong attention to detail and a patient-focused approach. You will be professional, tactful, and able to work effectively both independently and as part of a busy team. A strong work ethic, accountability, and the ability to manage competing priorities are essential. Full training and support will be provided.