Patient Access & Appointments Clerk

South Tees Hospitals NHS Foundation Trust; Northallerton; On-site; GBP 18,000 - 23,000; Full time

Job summary

South Tees Hospitals NHS Foundation Trust is seeking a proactive receptionist to greet patients attending outpatient clinics and to arrange further appointments as directed by clinical staff.

You will handle face-to-face and telephone inquiries, update patient records on the CaMIS system, and contribute to an efficient clinic administration service across the University Hospitals Tees network.

Qualifications

• GCSEs in Maths and English (or equivalent).
• NVQ 2 in Business Administration or equivalent experience.
• Excellent communication and interpersonal skills.
• Good numeracy and literacy; accurate data entry.

Responsibilities

• Greet patients and arrange their appointments as instructed by clinical staff.
• Handle a wide range of inquiries face-to-face and by telephone.
• Update patient information on the CaMIS system.
• Maintain an efficient and courteous reception service in outpatient clinics.

Skills

Excellent communication

Interpersonal skills

Numeracy

Literacy

Education

GCSE Maths and English or Functional Skills level 2

NVQ 2 in Business Administration

Tools

Office

Outlook

Word

Excel

PowerPoint

Job description

South Tees Hospitals NHS Foundation Trust is seeking a proactive receptionist to greet patients attending outpatient clinics and to arrange further appointments as directed by clinical staff.

You will handle face-to-face and telephone inquiries, update patient records on the CaMIS system, and contribute to an efficient clinic administration service across the University Hospitals Tees network.