Outpatient Reception and Appointments Coordinator

University Hospitals Tees; Northallerton; Vor Ort; GBP 21.000 - 25.000; Vollzeit

Zusammenfassung

University Hospitals Tees is seeking a receptionist to provide a high quality reception service for patients attending outpatient clinics. You will greet patients, arrange appointments, and handle a wide range of enquiries face to face and by telephone, updating patient details on CaMIS.

The ideal candidate will have excellent customer care, good numeracy and literacy, and the ability to work with initiative and as part of a busy departmental team. This role may involve cross-site duties.

Qualifikationen

• Excellent customer care skills.
• Good numeracy and literacy.
• Ability to use hospital computer systems.
• Ability to work as part of a busy team and use initiative.

Aufgaben

• Greet patients and direct to appointments.
• Manage appointment system and patient flow.
• Answer enquiries in person and by telephone.
• Update patient records in CaMIS and maintain accuracy.

Kenntnisse

Customer service

Telephone etiquette

Numeracy

Literacy

Teamwork

Initiative

Tools

CaMIS

Jobbeschreibung

University Hospitals Tees is seeking a receptionist to provide a high quality reception service for patients attending outpatient clinics. You will greet patients, arrange appointments, and handle a wide range of enquiries face to face and by telephone, updating patient details on CaMIS.

The ideal candidate will have excellent customer care, good numeracy and literacy, and the ability to work with initiative and as part of a busy departmental team. This role may involve cross-site duties.