Outpatients Receptionist

University Hospitals Tees; Northallerton; Vor Ort; GBP 21.000 - 25.000; Vollzeit

Zusammenfassung

University Hospitals Tees is seeking a receptionist to provide a high quality reception service for patients attending outpatient clinics. You will greet patients, arrange appointments, and handle a wide range of enquiries face to face and by telephone, updating patient details on CaMIS.

The ideal candidate will have excellent customer care, good numeracy and literacy, and the ability to work with initiative and as part of a busy departmental team. This role may involve cross-site duties.

Qualifikationen

• Excellent customer care skills.
• Good numeracy and literacy.
• Ability to use hospital computer systems.
• Ability to work as part of a busy team and use initiative.

Aufgaben

• Greet patients and direct to appointments.
• Manage appointment system and patient flow.
• Answer enquiries in person and by telephone.
• Update patient records in CaMIS and maintain accuracy.

Kenntnisse

Customer service

Telephone etiquette

Numeracy

Literacy

Teamwork

Initiative

Tools

CaMIS

Jobbeschreibung

The post holder will provide a high quality reception service to patients attending outpatient clinics and also maintain an effective appointment system. Main duties will be to greet patients and arrange their further appointments as instructed by the clinical staff. You will be dealing with a wide range of enquiries on a face to face basis as well as over the telephone and you will obtain and update patient information using the main hospital computer system (CaMIS).

Our ideal candidate will need excellent customer care skills to deal with all people in a pleasant, polite and effective manner. Computer skills are required and you should have a good standard of numeracy and literacy. You must be able to think through problems using your own initiative. Commitment to work as part of a departmental team is very important. The workload is busy and physical and you will be expected to work with speed and of course accuracy at all times.

Please note this post will close at sufficient applicants.

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

For further details / informal visits contact: Name: Amber Wilson Job title: Team Leader Email address: [e-mail] Telephone number: 01609 764533

Contact details for Friarage Hospital, Northallerton– Amber Wilson, team leader Tel [phone] extension 64533.