Outpatients Booking Clerk

North Tees and Hartlepool NHS Foundation Trust; Tees Valley; Sur place; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Inclusive environment

Health initiatives

Staff benefits

Development opportunities

Résumé du poste

North Tees and Hartlepool NHS Foundation Trust is seeking highly motivated Booking Clerks for the Outpatient Central Bookings team. The role supports an efficient patient appointment service across clinics, handling face-to-face and telephone bookings within the 8:30am–5:00pm window.

You will manage appointments, update the patient administration system, and liaise with clinical staff while maintaining confidentiality and accuracy in a busy environment.

Qualifications

• Excellent data entry and clerical skills.
• Ability to handle confidential information.
• Experience with telephone bookings is desirable.

Responsabilités

• Book outpatient appointments and manage clinic bookings.
• Ensure accuracy of data in booking systems.
• Work across sites within University Hospitals Tees.
• Communicate with medical staff and external service users.

Connaissances

Customer service

Data entry

Telephone handling

Teamwork

Outils

Patient Administration System

Automated telephone booking system

Description du poste

Benefits

• inclusive and supportive working environment
• health and wellbeing initiatives
• staff benefits
• opportunities for personal and professional development

We are seeking to recruit highly motivated and enthusiastic Booking Clerks within Outpatient Central Bookings. You will be a member of a team in an extremely busy department providing a high quality service to internal and external users.

The post holder will be responsible for assisting in the provision of an efficient and effective outpatient appointment booking service. The outpatient department operates between the hours of 8.30am and 5.00pm.

You will be required to provide an efficient, accurate and timely service to assist in patient care whilst adhering to strict deadlines. The post holder will be required to learn a range of tasks and will need to adapt to a changing environment.

The outpatient department processes in excess of 800 appointments per day, both face to face and via the telephone. Due to the complexity and variety of clinics that are operating every day, the booking process is a complicated procedure utilising a confidential patient database and an automated telephone system based in the call centre and the post holder will be required to have a complete knowledge of all clinics held within the trust.

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations.

Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience.

We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development.

We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

Book outpatient appointments and manage allocated clinic bookings as requested within the agreed booking schedule, following all trust policies, procedures and processes, using appropriate technologies, e.g. Patient Administration System and automated telephone booking system.

Responsibility for making decisions with regard to inserting outpatient appointments, making sure that the clinics are run as efficiently as possible, whilst taking into account clinical priorities and ensuring that patients are seen in order of appointment.

Ensure that all outpatient activity is entered onto the outpatient systems and that any data recorded is accurate and relevant in accordance with the Data Protection Act 1998.

The post holder will be expected to communicate and work effectively with all members of the booking team, liaising with medical and nursing staff, other departments and internal service users across the trust.

The post holder will be expected to liaise with external service users such as patients, GP's and other hospitals adopting a professional manner at all times.

The post-holder must treat colleagues in a manner that conveys respect for the abilities of each other and a willingness to work as a team.

Ensure that all trust policies, procedures and guidelines relating to confidentiality and Caldicott Principles are strictly adhered to when handling patient files or discussing patient needs etc.

Develop and maintain a broad understanding of national, regional and local waiting list targets and take appropriate action to assist in the timely resolution of a significant number of enquiries regarding the partial and full booking processes.