Receptionist

University Hospitals Tees; Tees Valley; On-site; GBP 19,000 - 23,000; Full time

Job summary

University Hospitals Tees is seeking an efficient receptionist to greet patients attending outpatient clinics and manage the appointments system. You will handle enquiries in person and by phone, updating patient records on CaMIS as directed by clinical staff.

The ideal candidate will have strong customer-care skills, solid computer literacy, and the ability to work quickly and accurately in a busy team environment.

Qualifications

• Excellent customer care skills.
• Computer skills are required.
• Good numeracy and literacy.
• Ability to think through problems using initiative.
• Able to work as part of a departmental team.

Responsibilities

• Greet patients attending outpatient clinics and arrange further appointments as instructed by clinical staff.
• Handle face-to-face and telephone enquiries and update patient information on CaMIS.
• Maintain an effective appointments system and ensure accurate and speedy processing.

Skills

Customer care

Face-to-face communication

Telephone handling

IT skills

Teamwork

Tools

CaMIS

Job description

The post holder will provide a high quality reception service to patients attending outpatient clinics as well as maintaining an effective appointments system. Main duties will be to greet patients and arrange their further appointments as instructed by the clinical staff. You will be dealing with a wide range of enquires on a face to face basis as week as over the telephone and you will obtain and update patient information using the main hospital computer system (CaMIS)

Our ideal candidate will need excellent customer care skills to deal with all people in a pleasant, polite and effective manner. Computer skills are required and you should have a good standard of numeracy and literacy. You must be able to think through problems using your own initiative. Commitment to work as part of a departmental team is very important. The workload is busy and physical and you will be expected to work with speed and of course accuracy at all times.

Please note this post will close at sufficient applicants.

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

Skills

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:

• Your Leadership Impact
• Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.

For further details / informal visits contact: Name: Nicola Thomas Job title: Admin Manager Email address: [e-mail] Telephone number: 01642 850850

Contact details for James Cook University Hospital – Nicola Thomas, Admin Manager Tel [phone] extension 57154.