Outpatients Receptionist: Patient Care & Appointments

South Tees Hospitals NHS Foundation Trust; Dalton-on-Tees; On-site; GBP 21,000 - 23,000; Full time

Job summary

South Tees Hospitals NHS Foundation Trust is seeking an Outpatients Receptionist to deliver a high-quality reception service for outpatient clinics and manage the appointments system. The role involves greeting patients, coordinating follow-up appointments and handling queries both in person and by phone.

The post requires good numeracy, literacy and IT skills (CaMIS, Word, Excel, Outlook) and a proactive, team-oriented approach in a busy clinical setting.

Qualifications

• GCSE Maths and English or Functional Skills (level 2) or equivalent experience.
• NVQ 2 in Business Administration or equivalent experience.
• Knowledge of Office and Outlook, including Word, Excel and PowerPoint, e-mail and internet.

Responsibilities

• Provide a high quality reception service to patients attending outpatient clinics.
• Greet patients and arrange follow-up appointments as instructed by clinical staff.
• Handle a wide range of enquiries face-to-face and by telephone; update patient information in CaMIS.

Skills

Customer service

Communication

Numeracy

Literacy

Initiative

Teamwork

Education

GCSE Maths and English or Functional Skills (level 2)

NVQ 2 in Business Administration

Tools

CaMIS

Microsoft Word

Excel

PowerPoint

Outlook

Job description

South Tees Hospitals NHS Foundation Trust is seeking an Outpatients Receptionist to deliver a high-quality reception service for outpatient clinics and manage the appointments system. The role involves greeting patients, coordinating follow-up appointments and handling queries both in person and by phone.

The post requires good numeracy, literacy and IT skills (CaMIS, Word, Excel, Outlook) and a proactive, team-oriented approach in a busy clinical setting.