Patient Access & Appointment Coordinator

Royal Surrey NHS Foundation Trust; Guildford; On-site; GBP 21,000 - 24,000; Full time

Job summary

Royal Surrey NHS Foundation Trust is seeking a Booking Coordinator to manage outpatient appointment bookings and clinic scheduling across specialties, adhering to local and national guidelines. You will deliver excellent patient service with empathy, liaise with outpatient reception teams, secretaries and internal stakeholders, and work calmly under pressure to manage urgent queries.

The role supports timely access to care across Guildford and community sites, with opportunities to contribute to

Qualifications

• Excellent communication and interpersonal skills to liaise with patients and staff.
• Ability to work calmly, logically, and multi-task under pressure.
• Familiarity with data protection and patient confidentiality.

Responsibilities

• Book new and follow-up outpatient appointments and clinics in line with capacity and guidelines.
• Reschedule appointments and manage enquiries from staff, referrers and patients.
• Liaise with reception teams and internal stakeholders to ensure timely access to care.

Skills

Communication skills

Empathy & customer service

Multitasking & organization

Data protection awareness

Job description

Royal Surrey NHS Foundation Trust is seeking a Booking Coordinator to manage outpatient appointment bookings and clinic scheduling across specialties, adhering to local and national guidelines. You will deliver excellent patient service with empathy, liaise with outpatient reception teams, secretaries and internal stakeholders, and work calmly under pressure to manage urgent queries.

The role supports timely access to care across Guildford and community sites, with opportunities to contribute to