Clinic Co-ordinator

Bristol NHS Foundation Trust; Bristol; On-site; GBP 20,000 - 26,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking an Outpatient Booking Clerk to provide a comprehensive appointment booking and administrative service supporting outpatient services.

You will ensure patients are booked into the correct clinics within timescales, maintain accurate patient records, and provide a professional and courteous service to patients, carers, clinicians and colleagues in line with the Access Policy.

Qualifications

• Organised, customer-focused administrator who thrives in a busy environment.
• Provides excellent customer service via telephone and written correspondence.
• Book, amend and manage outpatient appointments in line with Trust policies and procedures.

Responsibilities

• Book, amend and manage outpatient appointments in line with Trust Access Policies and operational procedures.
• Maintain accurate and up-to-date patient records on Trust systems.
• Respond professionally and courteously to patient, carer and clinician enquiries.
• Provide excellent customer service via telephone, email and written correspondence.
• Support the management of clinic capacity, waiting lists and appointment utilisation.
• Escalate booking issues appropriately to ensure timely resolution.
• Work collaboratively with clinical and administrative teams to deliver efficient patient pathways.
• Ensure confidentiality and compliance with information governance requirements at all times.

Job description

Outpatient Booking Clerk

The Outpatient Booking Clerk is responsible for providing a comprehensive appointment booking and administrative service to support the efficient delivery of outpatient services. The post holder will ensure patients are booked into the correct clinics within agreed timescales, maintain accurate patient records, and provide a professional and courteous service to patients, carers, clinicians, and colleagues adhering to rules set in the Access Policy, delivering excellent customer service via the telephone and letter, via call centre telephony system Make a Difference to Every Patient Journey Are you an organised, customer-focused administrator who thrives in a busy environment? Do you enjoy helping people and ensuring services run smoothly? We are looking for an enthusiasticOutpatient Booking Clerkto join our team and play a vital role in delivering an excellent patient experience.

Key Responsibilities

• Book, amend and manage outpatient appointments in line with Trust Access Policies and operational procedures.
• Ensure patients are scheduled into the correct clinics within required timescales.
• Maintain accurate and up-to-date patient records on Trust systems.
• Respond professionally and courteously to patient, carer and clinician enquiries.
• Provide excellent customer service via telephone, email and written correspondence.
• Support the management of clinic capacity, waiting lists and appointment utilisation.
• Escalate booking issues appropriately to ensure timely resolution.
• Work collaboratively with clinical and administrative teams to deliver efficient patient pathways.
• Ensure confidentiality and compliance with information governance requirements at all times.

If you are motivated, organised and passionate about delivering excellent customer service, we would love to hear from you. Join us and help ensure every patient receives the right appointment, at the right time, in the right place.

Appointment Booking and Scheduling

• Booking new and follow-up patient appointments.
• Managing clinic templates and appointment slots.
• Rescheduling, cancelling, and rearranging appointments as required via the phone.
• Ensuring urgent patients are booked within appropriate timescales.

Patient Administration

• Registering patients on the Patient Administration System (PAS).
• Updating patient demographics and contact details.
• Processing referrals and ensuring accurate patient records.
• Preparing clinic lists and checking appointments are correctly allocated.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston. With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.