Outpatient Booking Specialist: Patient Access & Scheduling

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 21,000 - 27,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an Outpatient Booking Officer to support the smooth coordination of outpatient services. You will manage patient tracking lists, book and validate appointments on EPR, and help monitor elective, RTT, and cancer pathways to prevent delays.

You will contribute to accurate patient records, efficient clinic capacity, and a high-quality patient experience, working with clinicians and administrative colleagues on a daily basis.

Qualifications

• Experience in outpatient administration and booking
• Ability to maintain accurate patient records and data quality
• Understanding of confidentiality and data protection practices
• Knowledge of medical terminology is advantageous

Responsibilities

• Ensure accurate patient records and clinical details are added to EPR in a timely manner.
• Book appointments on EPR and ensure referrals are clinically triaged within 48 hours.
• Manage patient tracking lists (PTL) and attend weekly PTL meetings.
• Record leave and changes to outpatient sessions accurately.
• Coordinate cancellations and communicate with staff to maximise clinic capacity.
• Provide information to patients about appointments and follow-up care.
• Assist with training new staff under supervision.
• Maintain professional, courteous communication with patients and colleagues.

Skills

Appointment booking

Patient records

Communication

Confidentiality

Medical terminology

Data quality

Tools

EPR

ERS

NetCall

Job description

Oxford University Hospitals NHS Foundation Trust is seeking an Outpatient Booking Officer to support the smooth coordination of outpatient services. You will manage patient tracking lists, book and validate appointments on EPR, and help monitor elective, RTT, and cancer pathways to prevent delays.

You will contribute to accurate patient records, efficient clinic capacity, and a high-quality patient experience, working with clinicians and administrative colleagues on a daily basis.