Outpatient Booking Coordinator

University Hospitals Dorset; Poole, Christchurch; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospitals Dorset is seeking an Outpatient Administrator to provide appointment booking and patient pathway coordination. You will liaise with Consultants, medical secretaries, and the Primary Care Trust to ensure efficient flow of patients across the Trust's sites.

The role requires excellent communication, accuracy, and the ability to multitask in a busy environment. Rotational shifts cover 07:30–18:00, with base locations at Poole Hospital or Royal Bournemouth, and flexibility to

Qualifications

• Educated to GCSE standard to include English Language and Mathematics Grade C or above (or equivalent).
• NVQ Level 3 in Customer Service and Administration, or equivalent knowledge base
• Experienced user of University Hospitals Dorset outpatient IT appointment system, eCAMIS / EPR knowledge

Responsibilities

• Answer and book patient appointments from referrals and inquiries.
• Provide a welcoming receptionist service and direct patients through the pathway.
• Manage telephone and data input tasks with accuracy and efficiency.
• Coordinate with consultants, medical secretaries, and Primary Care Trust.
• Work across sites (Poole Hospital, Royal Bournemouth, Canford House) as required.
• Support clinics by ensuring rooms and clinics are prepared for clinicians and patients.

Skills

Excellent communication

Teamwork

Customer service

Confidentiality

Microsoft Office

Attention to detail

Typing accuracy

Education

GCSE English & Maths

NVQ Level 3 in Customer Service & Admin

eCAMIS / EPR knowledge

Tools

eCAMIS / EPR

Job description

University Hospitals Dorset is seeking an Outpatient Administrator to provide appointment booking and patient pathway coordination. You will liaise with Consultants, medical secretaries, and the Primary Care Trust to ensure efficient flow of patients across the Trust's sites.

The role requires excellent communication, accuracy, and the ability to multitask in a busy environment. Rotational shifts cover 07:30–18:00, with base locations at Poole Hospital or Royal Bournemouth, and flexibility to