Outpatient Scheduling & Patient Experience Coordinator

Bristol NHS Foundation Trust; Bristol; On-site; GBP 20,000 - 26,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking an Outpatient Booking Clerk to provide a comprehensive appointment booking and administrative service supporting outpatient services.

You will ensure patients are booked into the correct clinics within timescales, maintain accurate patient records, and provide a professional and courteous service to patients, carers, clinicians and colleagues in line with the Access Policy.

Qualifications

• Organised, customer-focused administrator who thrives in a busy environment.
• Provides excellent customer service via telephone and written correspondence.
• Book, amend and manage outpatient appointments in line with Trust policies and procedures.

Responsibilities

• Book, amend and manage outpatient appointments in line with Trust Access Policies and operational procedures.
• Maintain accurate and up-to-date patient records on Trust systems.
• Respond professionally and courteously to patient, carer and clinician enquiries.
• Provide excellent customer service via telephone, email and written correspondence.
• Support the management of clinic capacity, waiting lists and appointment utilisation.
• Escalate booking issues appropriately to ensure timely resolution.
• Work collaboratively with clinical and administrative teams to deliver efficient patient pathways.
• Ensure confidentiality and compliance with information governance requirements at all times.

Job description

Bristol NHS Foundation Trust is seeking an Outpatient Booking Clerk to provide a comprehensive appointment booking and administrative service supporting outpatient services.

You will ensure patients are booked into the correct clinics within timescales, maintain accurate patient records, and provide a professional and courteous service to patients, carers, clinicians and colleagues in line with the Access Policy.