Access & Appointment Coordinator

Walsall Healthcare NHS Trust; Wednesbury; On-site; GBP 21,000 - 25,000; Full time

Job summary

Walsall Healthcare NHS Trust is seeking an Access Administrator to support day-to-day operations of the Outpatient and Inpatient Access Team. You will manage centralised booking for theatre sessions and outpatient clinics with calm, patient-focused service.

The role requires excellent customer service, strong communication, and the ability to multitask across multiple teams. You will use CareFlow, PAS, and Envoy for efficient patient flow and appointment management.

Qualifications

• Outstanding customer service skills or experience in a busy environment.
• Ability to work calmly, logically and methodically while multitasking.
• Effective communication under pressure and being a team player.

Responsibilities

• Facilitate booking and organisation of patient access for theatre lists or outpatient clinics.
• Ensure inpatient theatre lists are produced timely with appropriate comments in CareFlow and Blue Spier systems.
• Book/withdraw outpatient clinics timely with comments in the PAS system.
• Reschedule or cancel patient appointments ensuring choice of time/date.
• Use Envoy Text Messaging to contact patients for cancellations.
• Liaise with GP surgeries and Care Group Services as required.
• Print and process referrals into CareFlow for scan triage.
• Telephone patients to maximise slots and remind about appointments.

Skills

Customer service

Communication skills

Multi-tasking

Team player

Calm and methodical

Tools

CareFlow

Blue Spier theatre systems

PAS

Envoy Text Messaging

Microsoft Office

Job description

Walsall Healthcare NHS Trust is seeking an Access Administrator to support day-to-day operations of the Outpatient and Inpatient Access Team. You will manage centralised booking for theatre sessions and outpatient clinics with calm, patient-focused service.

The role requires excellent customer service, strong communication, and the ability to multitask across multiple teams. You will use CareFlow, PAS, and Envoy for efficient patient flow and appointment management.