Outpatient Booking Co-ordinator

Royal Surrey NHS Foundation Trust; Guildford; On-site; GBP 21,000 - 24,000; Full time

Job summary

Royal Surrey NHS Foundation Trust is seeking a Booking Coordinator to manage outpatient appointment bookings and clinic scheduling across specialties, adhering to local and national guidelines. You will deliver excellent patient service with empathy, liaise with outpatient reception teams, secretaries and internal stakeholders, and work calmly under pressure to manage urgent queries.

The role supports timely access to care across Guildford and community sites, with opportunities to contribute to

Qualifications

• Excellent communication and interpersonal skills to liaise with patients and staff.
• Ability to work calmly, logically, and multi-task under pressure.
• Familiarity with data protection and patient confidentiality.

Responsibilities

• Book new and follow-up outpatient appointments and clinics in line with capacity and guidelines.
• Reschedule appointments and manage enquiries from staff, referrers and patients.
• Liaise with reception teams and internal stakeholders to ensure timely access to care.

Skills

Communication skills

Empathy & customer service

Multitasking & organization

Data protection awareness

Job description

As the Booking Coordinator, your responsibilities will include booking of new/follow up appointments and clinics for various specialties within local and national booking guidelines. You will be responsible for delivering an excellent customer service to patients whilst showing empathy and understanding to their situation. On a daily basis, you will be using your great communication skills by liaising with outpatient reception teams, secretaries and other internal stakeholders in the hospital.

You will be able to work in a calm, logical and methodical way and be able to multi-task on a variety of different urgent queries. You will be familiar with the data protection act and responsible for maintaining patient confidentiality. The department works in line with a number of the government targets around patient waiting time and would suit someone who is familiar with challenging but rewarding targets.

To perform role of an Outpatient Booking Coordinator, ensuring the smooth day-to-day operation of the appointments centre; making and rescheduling appointments for patients according to available clinic capacity, dealing efficiently with all enquiries from staff, referring practitioners, patients and other health service organisations. Ensuring full utilisation of all available outpatient clinic slots and liaising with key internal stakeholders to raise concerns when patients cannot be booked an appointment within a timely manner. The post holder should have the ability to manage and prioritise their workload whilst being able to work under pressure, and have the ability to communicate with staff at all levels.

Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5,000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing programme alongside a strong commitment to developing your career. Our diverse and welcoming Royal Surrey family ensures you feel valued from your initial interview and throughout your time with us.

We are clinically led and provide joined-up care by bridging hospital and community services, alongside delivering regional specialist cancer care. Our main acute hospital site is in Guildford, with community sites at Milford, Haslemere and Cranleigh, and services delivered in patients' homes across Guildford and Waverley.

We work in partnership with Ashford & St Peter's Hospitals NHS Foundation Trust through a collaborative Group Model, supporting joined-up services, workforce flexibility and development opportunities.

The Care Quality Commission (CQC) has rated us as Outstanding. We are proud of our achievements and continue to invest in our people and infrastructure.

To learn more about life at Royal Surrey, please watch our short video: https://www.youtube.com/watch?v=R96pMboIYdo

For further details / informal visits contact: Name: Michelle Laporte Job title: Outpatient Assistant Service Manager Email address: [e-mail] Telephone number: 01483 571122

Michelle Laporte can be contacted on Ext 3551