Outpatient Appointment Administrator

Somerset NHS Foundation Trust; Taunton; On-site; GBP 18,000 - 23,000; Full time

Job summary

Somerset NHS Foundation Trust is seeking an Outpatient Appointments Administrator to coordinate and manage patient appointments within a call centre and administrative environment. The role involves booking and monitoring outpatient appointments, handling referrals, and ensuring accurate data entry across hospital systems.

The post holder will deliver high-quality customer service to patients, clinicians and colleagues, prioritise workloads, maintain data confidentiality, and support efficient

Responsibilities

• Booking and monitoring outpatient appointments
• Managing patient referrals in line with key performance targets
• Ensuring accurate data entry across hospital systems
• Providing high-quality customer service to patients, clinicians and colleagues
• Prioritising workloads and maintaining data quality and confidentiality
• Supporting the smooth running of administrative processes to facilitate timely patient care
• Adhering to Trust policies, values and standards and contributing to a collaborative team environment
• Flexibility to work across County Hall and Musgrove Park Hospital

Job description

The Outpatient Appointments Administrator supports the Outpatient Appointments team by coordinating and managing patient appointments within a call centre and administrative environment. The role involves booking and monitoring outpatient appointments, managing patient referrals in line with key performance targets, and ensuring accurate data entry across hospital systems.

The post holder provides high-quality customer service to patients, clinicians, and colleagues, handling enquiries professionally and efficiently. They are responsible for prioritising workloads, maintaining data quality and confidentiality, and supporting the smooth running of administrative processes to facilitate timely patient care. The role also requires adherence to Trust policies, values, and standards, while contributing to a collaborative team environment.

This post holder may be required to work flexibility across both County Hall and Musgrove Park Hospital.