Outpatient Front Desk Coordinator

Royal Free London NHS Foundation Trust; Chipping Barnet; On-site; GBP 21,000 - 26,000; Full time

Job summary

Royal Free London NHS Foundation Trust is seeking an Out-patient Front of House Receptionist to support the Out-patient department. You will provide a courteous reception service to patients and clinicians, and work closely with nursing and medical staff to book follow-up appointments.

You will be part of the outpatient team, ensuring a welcoming, professional service across multiple locations, with shifts 8am-4pm or 10am-6pm, Monday to Friday, to maintain high standards of patient care.

Qualifications

• Proven experience of working with the public in an administrative position.
• Excellent customer care in a busy, high-pressure environment.
• Strong communication and interpersonal skills.
• High attention to detail and accuracy.

Responsibilities

• Provide courteous reception service to patients and clinicians.
• Manage booking of designated follow-up appointments.
• Work closely with nursing and medical staff to raise issues promptly.
• Book designated new and follow-up clinics and raise booking issues with supervisor.

Skills

Customer care

Communication

Interpersonal skills

Attention to detail

Job description

Royal Free London NHS Foundation Trust is seeking an Out-patient Front of House Receptionist to support the Out-patient department. You will provide a courteous reception service to patients and clinicians, and work closely with nursing and medical staff to book follow-up appointments.

You will be part of the outpatient team, ensuring a welcoming, professional service across multiple locations, with shifts 8am-4pm or 10am-6pm, Monday to Friday, to maintain high standards of patient care.