Flexible Outpatient Scheduling Specialist

Somerset NHS Foundation Trust; Taunton; On-site; GBP 18,000 - 23,000; Full time

Job summary

Somerset NHS Foundation Trust is seeking an Outpatient Appointments Administrator to coordinate and manage patient appointments within a call centre and administrative environment. The role involves booking and monitoring outpatient appointments, handling referrals, and ensuring accurate data entry across hospital systems.

The post holder will deliver high-quality customer service to patients, clinicians and colleagues, prioritise workloads, maintain data confidentiality, and support efficient

Responsibilities

• Booking and monitoring outpatient appointments
• Managing patient referrals in line with key performance targets
• Ensuring accurate data entry across hospital systems
• Providing high-quality customer service to patients, clinicians and colleagues
• Prioritising workloads and maintaining data quality and confidentiality
• Supporting the smooth running of administrative processes to facilitate timely patient care
• Adhering to Trust policies, values and standards and contributing to a collaborative team environment
• Flexibility to work across County Hall and Musgrove Park Hospital

Job description

Somerset NHS Foundation Trust is seeking an Outpatient Appointments Administrator to coordinate and manage patient appointments within a call centre and administrative environment. The role involves booking and monitoring outpatient appointments, handling referrals, and ensuring accurate data entry across hospital systems.

The post holder will deliver high-quality customer service to patients, clinicians and colleagues, prioritise workloads, maintain data confidentiality, and support efficient