Parts Customer Success Coordinator — Order & Logistics

Impact Recruitment; Northampton; On-site; GBP 37,000 - 40,000; Part time

Job summary

Impact Recruitment in Northampton is seeking a Parts Customer Service Coordinator to manage customer orders from enquiry to delivery, coordinating with logistics and internal teams. This role supports a UK dealer network and focuses on delivering first-class service, not a call centre.

Ideal candidates will have parts/technical customer service experience, ERP exposure (SAP/Oracle), strong organisational skills, and the ability to handle multiple priorities to meet deadlines. Immediate start.

Qualifications

• Experience in parts or technical customer service.
• Experience in manufacturing/engineering/distribution environment is advantageous.
• Experience with ERP systems SAP/Oracle.

Responsibilities

• Manage customer orders from receipt through fulfilment.
• Main contact for customer enquiries, requests and issues.
• Provide quotations and support parts-related enquiries.
• Monitor open orders and update customers on progress.
• Collaborate with logistics, supply chain, warehouse and sales teams.
• Investigate discrepancies and coordinate supplier communication.

Skills

Customer service

Order management

Communication

Multitasking

Tools

SAP

Oracle

Job description

Impact Recruitment in Northampton is seeking a Parts Customer Service Coordinator to manage customer orders from enquiry to delivery, coordinating with logistics and internal teams. This role supports a UK dealer network and focuses on delivering first-class service, not a call centre.

Ideal candidates will have parts/technical customer service experience, ERP exposure (SAP/Oracle), strong organisational skills, and the ability to handle multiple priorities to meet deadlines. Immediate start.