Parts Coordinator

Proactive Personnel Ltd; Birmingham; On-site; GBP 25,000 - 31,000; Full time

Job summary

Proactive Personnel Ltd in Birmingham is recruiting a Parts Coordinator to join its aftermarket team. You will support customers, process orders, and coordinate with internal departments to ensure excellent service delivery.

Ideal candidates will have experience in parts sales or aftermarket support, strong administration skills, and a good working knowledge of Microsoft Excel. Training will be provided to build product and ERP system familiarity.

Qualifications

• Experience in parts sales or aftermarket support.
• Strong administration and organisational skills.
• Experience using Microsoft Excel.
• Ability to work under pressure and meet deadlines.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver exceptional customer service at all times.
• Act as a primary point of contact for designated customers and distributors.
• Process customer orders, returns, and daily enquiries accurately and efficiently.
• Manage aftermarket parts contracts, maintaining pricing structures, discounts, and records.
• Coordinate order processing through ERP/business systems.
• Liaise with production and manufacturing teams to determine lead times and manage overdue orders.
• Produce and maintain reports covering outstanding orders, overdue parts, sales activity, and customer requirements.
• Provide technical and commercial guidance on parts identification and availability.
• Work collaboratively with colleagues to achieve sales targets.
• Support the purchasing and procurement teams with sourcing requirements.
• Promote additional sales opportunities across the existing product portfolio.
• Complete general administrative duties including filing, spreadsheet management, and report creation.

Skills

Parts sales

Customer service

Administration

Microsoft Excel

Tools

ERP systems

Job description

Location: Tyseley

Reporting To: Aftermarket Operations Supervisor

Working Hours: 8am - 5pm Monday to Thursday / 8am - 1pm Friday

Salary: £28000pa

About the Role

An established UK-based engineering and manufacturing business is seeking a highly motivated and organised Parts Coordinator to join its fast-paced aftermarket team.

This role is ideal for an experienced parts, customer service, or aftermarket professional who thrives in a dynamic environment and enjoys building strong customer relationships. The successful candidate will play a key role in supporting customers, processing orders, managing parts enquiries, and coordinating with internal departments to ensure excellent service delivery.

Key Responsibilities

• Deliver exceptional customer service at all times.
• Act as a primary point of contact for designated customers and distributors.
• Process customer orders, returns, and daily enquiries accurately and efficiently.
• Manage aftermarket parts contracts, maintaining pricing structures, discounts, and associated records.
• Coordinate order processing through the company’s ERP/business systems.
• Liaise with production and manufacturing teams to determine lead times and manage overdue orders.
• Produce and maintain reports covering outstanding orders, overdue parts, sales activity, and customer requirements.
• Provide technical and commercial guidance on parts identification and availability.
• Work collaboratively with colleagues to achieve departmental sales and performance targets.
• Support the purchasing and procurement teams with sourcing requirements where necessary.
• Promote additional sales opportunities across the existing product portfolio.
• Complete general administrative duties including filing, spreadsheet management, and report creation.
• Undertake any other reasonable duties as required by management.

Health & Safety

• Comply with all company health and safety policies and procedures.
• Report health and safety concerns, hazards, or incidents promptly.
• Support and promote a safe working environment in accordance with risk assessments and company standards.

Training

Comprehensive training will be provided on company products, systems, and processes. Candidates should already possess a good working knowledge of Microsoft Excel.

Experience & Qualifications

Essential:

• Experience in parts sales, aftermarket support, customer service, or a related role.
• Strong administration and organisational skills.
• Experience using Microsoft Excel.
• Ability to work under pressure and meet deadlines.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to manage multiple priorities effectively.

Desirable:

• Experience within engineering, manufacturing, or related sectors.
• Experience working with ERP or order processing systems.

Key Competencies

• Proactive and self-motivated approach.
• Strong problem-solving and analytical skills.
• Inquisitive mindset with a willingness to learn.
• Confidence when dealing with challenging situations and customer enquiries.
• Excellent interpersonal skills and professional communication style.
• Ability to learn new systems and processes quickly.
• Flexible and adaptable to changing priorities.
• Positive, \"can-do\" attitude.
• Strong team player with a collaborative approach.
• Commercial awareness and focus on customer satisfaction.