Parts Controller: Fast-Paced, Customer-Focused Support

Interaction Recruitment Group; Devizes; On-site; GBP 24,000 - 32,000; Full time

Job summary

Interaction Recruitment are recruiting on behalf of a well-established materials handling solutions company for a Parts Controller in Devizes. You will work closely with Service and Sales teams to source, order and manage parts, ensuring engineers and customers receive parts promptly to minimise downtime.

The role requires prior parts experience, good knowledge of spare parts and part-number identification, plus strong IT and stock/ERP system skills. Full UK driving licence preferred.

Qualifications

• Previous experience as a Parts Controller, Parts Advisor or similar role.
• Good knowledge of spare parts and part-number identification.
• Strong communication and customer service skills.
• Good IT skills, including Microsoft Office and stock/ERP systems.
• Excellent organisational skills and attention to detail.
• Ability to work under pressure and prioritise urgent requirements.
• Good negotiation and supplier management skills.
• Proactive problem solving and teamwork.
• Full UK driving licence.

Responsibilities

• Coordinate ordering, receiving and distribution of forklift and materials handling parts.
• Identify and source parts for different makes and models.
• Process parts enquiries from customers, service engineers and internal teams.
• Prepare quotations and process sales and purchase orders.
• Maintain accurate stock records and perform regular stock checks.
• Monitor stock levels and place replenishment orders.
• Liaise with manufacturers, suppliers and distributors on availability and pricing.
• Arrange urgent parts deliveries to engineers and customers.
• Track backorders and update customers and engineers.

Skills

Parts controller experience

Spare parts knowledge

Part-number identification

Communication skills

Customer service

IT skills

Microsoft Office

Stock/ERP systems

Organisational skills

Work under pressure

Negotiation

Supplier management

Problem solving

Teamwork

Driving licence

Tools

Protean

ERP systems

Microsoft Office

Job description

Interaction Recruitment are recruiting on behalf of a well-established materials handling solutions company for a Parts Controller in Devizes. You will work closely with Service and Sales teams to source, order and manage parts, ensuring engineers and customers receive parts promptly to minimise downtime.

The role requires prior parts experience, good knowledge of spare parts and part-number identification, plus strong IT and stock/ERP system skills. Full UK driving licence preferred.