PARTS CUSTOMER SERVICE COORDINATOR

Impact Recruitment; Northampton; On-site; GBP 37,000 - 40,000; Part time

Job summary

Impact Recruitment in Northampton is seeking a Parts Customer Service Coordinator to manage customer orders from enquiry to delivery, coordinating with logistics and internal teams. This role supports a UK dealer network and focuses on delivering first-class service, not a call centre.

Ideal candidates will have parts/technical customer service experience, ERP exposure (SAP/Oracle), strong organisational skills, and the ability to handle multiple priorities to meet deadlines. Immediate start.

Qualifications

• Experience in parts or technical customer service.
• Experience in manufacturing/engineering/distribution environment is advantageous.
• Experience with ERP systems SAP/Oracle.

Responsibilities

• Manage customer orders from receipt through fulfilment.
• Main contact for customer enquiries, requests and issues.
• Provide quotations and support parts-related enquiries.
• Monitor open orders and update customers on progress.
• Collaborate with logistics, supply chain, warehouse and sales teams.
• Investigate discrepancies and coordinate supplier communication.

Skills

Customer service

Order management

Communication

Multitasking

Tools

SAP

Oracle

Job description

Locations: Northampton, Northamptonshire

Salary £37000 - £40000 per annum depending on experience

Salary £37-40,000 depending on experience

Parts Customer Service Coordinator

Location: Northampton (NN4)

Type: Temporary to Permanent

Start: Immediate

About The Role

Are you an organised, customer-focused professional who thrives in a fast-paced environment?

We're recruiting for a Parts Coordinator to join a well-established international business supporting a network of dealers across UK. This is a varied position where you'll take ownership of customer orders, coordinate with internal teams, and ensure a smooth experience from initial enquiry through to delivery.

This isn't a call-centre role. You'll be managing relationships, solving problems, coordinating multiple stakeholders and ensuring customers receive a first-class service every step of the way.

What You'll Be Doing

• Managing customer orders from receipt through to fulfilment.
• Acting as the main point of contact for customer enquiries, requests and issues.
• Providing quotations and supporting customers with parts-related enquiries.
• Monitoring open orders and proactively updating customers on progress.
• Working closely with logistics, supply chain, warehouse and sales teams to resolve issues and maintain service levels.
• Investigating discrepancies, coordinating supplier communication and supporting operational accuracy.

What We’re Looking For

• Previous experience in a parts or technical customer service, sales support, order management role
• Experience within a manufacturing, engineering, distribution or technical environment would be advantageous.
• Experience working with ERP systems such as SAP, Oracle or similar
• Strong administration and organisational skills
• Excellent communication skills and the ability to build relationships at all levels.
• The ability to manage multiple priorities and work to deadlines.

All responses will be managed in line with the new GDPR regulations.