Parts Customer Service Coordinator

Impact Recruitment Services; Hardingstone; On-site; GBP 37,000 - 40,000; Full time

Job summary

Impact Recruitment Services is seeking a Parts Customer Service Coordinator in Northampton to take ownership of customer orders and coordinate with logistics, warehouse and sales teams to ensure a smooth experience from enquiry through delivery.

Immediate start for a proactive, organised professional with experience in parts or technical customer service, and familiarity with ERP systems such as SAP or Oracle.

Qualifications

• Experience in parts or technical customer service.
• Experience with manufacturing, engineering, distribution or technical environments preferred.
• Experience with ERP systems such as SAP or Oracle.
• Strong administration and organisational skills.
• Excellent communication and relationship-building at all levels.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Managing customer orders from receipt through to fulfilment.
• Acting as the main point of contact for customer enquiries, requests and issues.
• Providing quotations and supporting customers with parts-related enquiries.
• Monitoring open orders and proactively updating customers on progress.
• Working with logistics, supply chain, warehouse and sales teams to resolve issues and maintain service levels.
• Investigating discrepancies, coordinating supplier communication and supporting operational accuracy.

Skills

Parts experience

Customer service

ERP systems

Communication

Organisational skills

Tools

SAP

Oracle

Job description

Parts Customer Service Coordinator

Location: Northampton (NN4)

Salary: £37-40,000

Type: Temporary to Permanent

Start: Immediate

About the Role

Are you an organised, customer-focused professional who thrives in a fast-paced environment?

We're recruiting for a Parts Coordinator to join a well-established international business supporting a network of dealers across UK. This is a varied position where you'll take ownership of customer orders, coordinate with internal teams, and ensure a smooth experience from initial enquiry through to delivery.

This isn't a call-centre role. You'll be managing relationships, solving problems, coordinating multiple stakeholders and ensuring customers receive a first-class service every step of the way.

What You'll Be Doing

• Managing customer orders from receipt through to fulfilment.
• Acting as the main point of contact for customer enquiries, requests and issues.
• Providing quotations and supporting customers with parts-related enquiries.
• Monitoring open orders and proactively updating customers on progress.
• Working closely with logistics, supply chain, warehouse and sales teams to resolve issues and maintain service levels.
• Investigating discrepancies, coordinating supplier communication and supporting operational accuracy.

What We're Looking For

• Previous experience in a parts or technical customer service, sales support, order management role
• Experience within a manufacturing, engineering, distribution or technical environment would be advantageous.
• Experience working with ERP systems such as SAP, Oracle or similar
• Strong administration and organisational skills
• Excellent communication skills and the ability to build relationships at all levels.
• The ability to manage multiple priorities and work to deadlines.

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

All responses will be managed in line with the new GDPR regulations