Parts Advisor

Zhejiang Dingli Machinery Co.,Ltd; West Midlands; On-site; GBP 21,000 - 27,000; Full time

Job summary

Zhejiang Dingli Machinery Co.,ltd in West Bromwich, England, is seeking a Parts Advisor to support workshop parts, customer service, and stock control on site. You will handle orders, assist customers by product knowledge, and ensure accurate admin and invoicing.

The role emphasizes a careful, team-oriented approach, with preferred forklift certification and experience in warehouse operations. Mechanical aptitude and reliable performance are highly valued for quick workshop service.

Qualifications

• Experience in warehouse operations is required or preferred.
• Basic level in Microsoft Word and Excel.
• Possession of a forklift license is highly desirable.
• Mechanically inclined with familiarity in operating AWP/EWP equipment is an advantage.
• Detail-oriented, diligent, a strong team player and highly reliable.

Responsibilities

• Order Prep: pre-pick workshop parts, pick customer orders, and check stock availability per enquiry.
• Sales & Customer Service: handle inbound/outbound calls and walk-ins; build relationships via product knowledge and strong first impressions.
• Stock Control: replenish consumables/service parts regularly for quick service to workshop, departments, and trade/retail clients.
• Process warranty claims (parts-related) and complete admin (customer records, invoicing) promptly and accurately.

Skills

Warehouse operations

Customer service

Detail oriented

Team player

Reliability

Forklift license

AWP/EWP familiarity

Tools

Microsoft Word

Microsoft Excel

Job description

Parts Advisor Zhejiang Dingli Machinery Co.,ltd West Bromwich, England, GB

Responsibilities

• Order Prep：Pre-pick workshop parts, pick customer orders, and check stock availability per enquiry.
• Sales & Customer Service：Handle inbound/outbound calls and walk-ins; build relationships via product knowledge and strong first impressions.
• Stock Control：Replenish consumables/service parts regularly for quick service to workshop, departments, and trade/retail clients.
• Process warranty claims (parts-related) and complete admin (customer records, invoicing) promptly and accurately.

Requirements

• Basic level in Microsoft Word and Excel.
• Experienced in warehouse operations (preferred).
• Possession of a forklift license is highly desirable.
• Mechanically inclined, with familiarity in operating AWP/EWP equipment considered an advantage.
• Detail-oriented, diligent, positive, a strong team player, and highly reliable.

Full-time