Parts Advisor — Parts, Sales & Stock Support

Zhejiang Dingli Machinery Co., Ltd; West Bromwich; On-site; GBP 18,000 - 23,000; Full time

Job summary

Internetwork Expert in West Bromwich is seeking a proactive Warehouse Assistant to support order preparation, customer service, and stock control for workshop and trade clients.

You will handle inbound and outbound calls, walk-ins, and email inquiries while building strong product knowledge and reliable relationships. A forklift license and basic Word/Excel skills are desirable.

Attention to detail and teamwork are essential to maintain smooth operations and high service standards.

Qualifications

• Basic level in Microsoft Word and Excel.
• Experience in warehouse operations preferred.
• Forklift license is highly desirable.
• Mechanically inclined, with familiarity in operating AWP/EWP equipment considered an advantage.
• Demonstrates professional phone etiquette and effectively manages email inquiries.
• Detail-oriented, diligent, positive, a strong team player, and highly reliable.

Responsibilities

• Order Prep: Pre-pick workshop parts, pick customer orders, and check stock availability per enquiry.
• Sales & Customer Service: Handle inbound/outbound calls and walk-ins; build relationships via product knowledge and strong first impressions.
• Stock Control: Replenish consumables/service parts regularly for quick service to workshop, departments, and trade/retail clients.
• Process warranty claims (parts-related) and complete admin (customer records, invoicing) promptly and accurately.

Skills

Customer service

Phone etiquette

Email management

Team player

Detail-oriented

Tools

Microsoft Word

Microsoft Excel

Forklift license

AWP/EWP equipment

Job description

Responsibilities

• Order Prep：Pre-pick workshop parts, pick customer orders, and check stock availability per enquiry.
• Sales & Customer Service：Handle inbound/outbound calls and walk-ins; build relationships via product knowledge and strong first impressions.
• Stock Control：Replenish consumables/service parts regularly for quick service to workshop, departments, and trade/retail clients.
• Process warranty claims (parts-related) and complete admin (customer records, invoicing) promptly and accurately.

• Basic level in Microsoft Word and Excel.
• Experienced in warehouse operations (preferred).
• Possession of a forklift license is highly desirable.
• Mechanically inclined, with familiarity in operating AWP/EWP equipment considered an advantage.
• Demonstrates professional phone etiquette and effectively manages email inquiries.
• Detail-oriented, diligent, positive, a strong team player, and highly reliable.