Parts Advisor

Multevo ltd.; Bedlington; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Ongoing training and development

Wellbeing support

Job summary

Multevo ltd. is seeking an experienced Parts Advisor to manage parts enquiries and support vehicle maintenance in Bedlington, England. You will ensure accurate stock levels, process orders, and provide excellent customer service to both internal and external clients.

The ideal candidate will have prior experience in automotive parts, possess strong communication skills, and be comfortable with IT systems. This role offers ongoing training and a people-focused working environment.

Qualifications

• Previous experience in a parts role, preferably automotive.
• Good knowledge of inventory control and parts identification.
• Comfortable using IT systems including parts catalogues and stock control software.

Responsibilities

• Receive and process parts orders ensuring accuracy.
• Maintain parts stock levels and avoid shortages.
• Provide technical and product advice to colleagues and customers.
• Raise purchase orders and manage supplier deliveries.

Skills

Inventory control

Customer service

Communication skills

IT systems usage

Organizational skills

Attention to detail

Job description

Job Description

We are seeking an experienced Parts Advisor to join our team. You will be responsible for managing parts enquiries, processing orders, maintaining accurate stock records and providing excellent customer service to internal and external customers. The role will require working closely with workshop and operations teams to ensure parts are available when needed, supporting efficient vehicle and plant maintenance, and contributing to continuous improvement of parts processes.

Key responsibilities

• Receive and process parts orders via phone, email and electronic systems, ensuring accuracy and timely fulfilment
• Maintain parts stock levels through regular stock checks, reordering and supplier liaison to avoid shortages and overstock
• Issue parts to workshop and site teams, prepare pick lists and ensure correct documentation accompanies each dispatch
• Provide technical and product advice to colleagues and customers, using parts manuals and online systems to identify correct components
• Raise purchase orders, manage supplier deliveries and reconcile invoices with the purchasing process
• Maintain accurate stock records within the parts management system and support periodic stocktakes
• Manage returns, warranty claims and credit notes in accordance with company policy
• Support continuous improvement initiatives to streamline parts operations and improve first‑time fix rates
• Ensure the parts store is kept clean, organized and that all health and safety and COSHH requirements are met
• Work as part of a team, supporting colleagues and providing cover for related roles when required

What we are looking for

• Previous experience in a parts (automotive, preferred)
• Good knowledge of inventory control and parts identification
• Strong customer service and communication skills
• Comfortable using IT systems including parts catalogues and stock control software
• Organized with good attention to detail and the ability to prioritize workload
• Full UK driving licence preferred for parts delivery duties (where applicable)
• Ability to work flexibly to meet operational needs; willing to undertake occasional overtime
• Positive, can‑do attitude and ability to work effectively as part of a multidisciplinary team

Benefits

• A competitive salary
• Ongoing training and development to progress your career
• All necessary branded PPE where applicable
• Wellbeing support and a people‑focused working environment