Parts Coordinator

DINGLI; West Bromwich; On-site; GBP 21,000 - 27,000; Full time

Job summary

DINGLI in the United Kingdom is seeking a Warehouse Operative to support order preparation, stock control, and customer service on site. You will handle pre-pick, packing, and goods-in/out workflows while maintaining accurate stock records and safe working practices.

The role requires forklift experience, basic Word/Excel skills, and a team-focused attitude to ensure efficient daily operations and strong service delivery.

Qualifications

• Basic level in Microsoft Word and Excel.
• Experience in warehouse operations preferred.
• Possession of a forklift license.
• Mechanically inclined, with familiarity in operating AWP/EWP equipment considered an advantage.
• Demonstrates professional phone etiquette and effectively manages email inquiries.
• Detail-oriented, diligent, positive, a strong team player, and highly reliable.

Responsibilities

• Pre-pick parts and fulfil customer orders; verify stock availability for enquiries.
• Support spare-part document collation and reconciliation; assist with packing and goods-in/goods-out workflows; perform weekly and monthly inventory counts.
• Manage inbound and outbound calls and walk-in customer enquiries; nurture positive customer relationships with product knowledge and first-line impressions.
• Monitor stock levels daily; escalate shortages to headquarters in a timely manner; coordinate proactive replenishment activities; carry out routine cycle counts and audits.
• Prioritise and co-ordinate day-to-day operational tasks; provide cross-colleague support; maintain a robust safety culture and a clean, hazard-free workspace.

Skills

Warehouse operations

Forklift license

Team player

Attention to detail

Phone etiquette

Email handling

Tools

Microsoft Word

Microsoft Excel

AWP/EWP equipment

Job description

• Order Preparation: Pre-pick parts, fulfil customer orders, and verify stock availability for each enquiry. Support spare-part document collation and reconciliation, assist with packing as well as goods-in and goods-out workflows, and perform weekly and monthly inventory counts
• Sales & Customer Service: Manage inbound and outbound calls together with walk-in customer enquiries. Nurture positive customer relationships through sound product expertise and professional first-line impressions
• Inventory Management & Stock Control: Monitor stock levels on a daily basis, escalates stock shortages to headquarters in a timely manner, and coordinate proactive replenishment activities. Carry out routine cycle counts and inventory audits to maintain accurate stock records
• General Duties: Prioritise and co-coordinate day-to-day operational tasks, and provide cross-colleague support as required. Champion a robust safety culture, ensure full regulatory compliance, and keep the work area clean, organised and hazard-free

• Order Preparation: Pre-pick parts, fulfil customer orders, and verify stock availability for each enquiry. Support spare-part document collation and reconciliation, assist with packing as well as goods-in and goods-out workflows, and perform weekly and monthly inventory counts
• Sales & Customer Service: Manage inbound and outbound calls together with walk-in customer enquiries. Nurture positive customer relationships through sound product expertise and professional first-line impressions
• Inventory Management & Stock Control: Monitor stock levels on a daily basis, escalates stock shortages to headquarters in a timely manner, and coordinate proactive replenishment activities. Carry out routine cycle counts and inventory audits to maintain accurate stock records
• General Duties: Prioritise and co-coordinate day-to-day operational tasks, and provide cross-colleague support as required. Champion a robust safety culture, ensure full regulatory compliance, and keep the work area clean, organised and hazard-free

Requirements

• Basic level in Microsoft Word and Excel
• Experienced in warehouse operations (preferred)
• Possession of a forklift license
• Mechanically inclined, with familiarity in operating AWP/EWP equipment considered an advantage
• Demonstrates professional phone etiquette and effectively manages email inquiries
• Detail-oriented, diligent, positive, a strong team player, and highly reliable