Parts Advisor

Holdcroft Motor Group; Stoke-on-Trent; In loco; GBP 14.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career progression

Training & development

Award-winning team

Supportive environment

Competitive earnings

Descrizione del lavoro

Holdcroft Motor Group in Stoke-on-Trent is recruiting a Parts Advisor for our busy, award-winning parts team. You will build relationships with trade and retail customers, maximise parts sales and maintain service standards in a fast-paced environment.

We are looking for candidates with experience in an automotive parts environment, strong communication, high organisation and attention to detail. The role offers a £12.71 per hour salary plus bonus, with Monday to Friday 08:30–17:00 shifts.

Competenze

• Experience in a main dealer or motor factor parts environment.
• Strong communication and customer service skills.
• Organised with ability to manage a fast-paced workload.
• Excellent attention to detail and accuracy.
• Self-motivated, enthusiastic and customer-focused.
• Genuine passion for the automotive industry.

Mansioni

• Build and maintain strong relationships with existing trade and retail customers through exceptional service and product knowledge.
• Maximise parts sales opportunities while delivering a customer-first experience.
• Manage a busy workload with strong organisation and attention to detail.
• Ensure all parts orders, systems, and documentation are completed accurately and efficiently.
• Provide professional guidance and support to customers regarding parts availability and specifications.
• Work collaboratively with the wider aftersales and parts team to achieve departmental goals.
• Maintain high standards of accuracy and efficiency within a fast-paced parts environment.

Conoscenze

Customer service

Communication

Organised

Attention to detail

Teamwork

Self-motivated

Automotive knowledge

Descrizione del lavoro

Location: Leek Road, Hanley

Salary: £12.71ph + Bonus

Hours of work: Monday to Friday, 08:30 - 17:00

Are you a proactive, customer-focused professional with a passion for the automotive industry?

Holdcroft has an exciting opportunity for a Parts Advisor to join our busy, award-winning parts team based in Stoke-on-Trent. If you have experience within the automotive parts environment and enjoy building strong customer relationships, this is a fantastic opportunity to join a successful and growing dealership.

As a Parts Advisor, you'll play a key role in supporting both trade and retail customers while helping to maximise parts sales and maintain excellent service standards within a fast-paced environment.

Your role:

• Build and maintain strong relationships with existing trade and retail customers through exceptional service and product knowledge
• Maximise parts sales opportunities while delivering a customer-first experience
• Manage a busy workload with strong organisation and attention to detail
• Ensure all parts orders, systems, and documentation are completed accurately and efficiently
• Provide professional guidance and support to customers regarding parts availability and specifications
• Work collaboratively with the wider aftersales and parts team to achieve departmental goals
• Maintain high standards of accuracy and efficiency within a fast-paced parts environment

About You:

• We are looking for someone who:
• Has previous experience within a main dealer or motor factor parts environment
• Demonstrates strong communication and customer service skills
• Is highly organised with the ability to manage a fast-paced workload
• Has excellent attention to detail and accuracy in all tasks
• Is self-motivated, enthusiastic, and customer-focused
• Has a genuine passion for the automotive industry
• Can work effectively both independently and as part of a team
• Has a solid understanding of the automotive parts environment

What we offer:

• Opportunity to join a busy, award-winning parts team
• Strong earning potential with performance-driven rewards
• Supportive and high-performing working environment
• Career progression opportunities within Holdcroft Motor Group
• Ongoing training and development

About Holdcroft

Holdcroft Motor Group is a leading automotive retailer committed to delivering exceptional customer service and building long-term relationships with our customers. We invest in our people, offering real career progression, ongoing development, and a supportive working environment where success is rewarded.