Sales Advisor

SF Partners; East Midlands; On-site; GBP 22,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Career progression

Annual leave

Company pension

Wellbeing initiatives

Team events

Collaborative environment

Job summary

SF Partners in Derbyshire is seeking a Parts Sales Advisor to be the first point of contact for customers, offering expert advice on automotive parts and solutions. You will work with internal teams to ensure a smooth journey from enquiry to order, delivering high service standards.

Role focuses on building technical knowledge, handling orders, and promoting additional products, with comprehensive training and opportunities for career progression in a fast-paced automotive environment.

Qualifications

• Experience in customer service, sales support or parts advisory roles.
• Knowledge of vehicle parts and components is advantageous.
• Strong communication and interpersonal skills; confident telephone manner.
• Good IT skills and ability to learn new systems quickly.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Provide expert advice on automotive parts and solutions.
• Respond to enquiries via phone, email and live chat.
• Identify opportunities to suggest additional products/services.
• Process orders, quotations, invoices and proformas.
• Create and manage courier bookings and shipping docs.
• Maintain accurate customer records in internal systems.
• Collaborate with technical teams to resolve queries.

Skills

Customer service

Parts advisory

Sales support

Communication skills

IT skills

Tools

CRM software

Job description

Parts Sales Advisor

Location: Derbyshire (commutable from Derby & Nottingham)

Competitive Salary + Excellent Benefits

Are you passionate about the automotive industry and enjoy helping customers solve technical challenges?

We're recruiting on behalf of a well-established and growing automotive business for a Parts Sales Advisor to join their friendly and supportive team.

This is an excellent opportunity for someone with strong customer service skills, a keen interest in the automotive sector and a passion for delivering first-class customer support. You'll be joining a fast-paced environment where you can develop your technical knowledge and build a long-term career.

The Role

As a Parts Sales Advisor, you'll be the first point of contact for customers, providing expert advice and helping them identify the correct automotive parts and solutions to meet their needs.

You’ll work closely with internal teams to ensure a smooth customer journey, from initial enquiry through to order completion, while delivering a high standard of service throughout.

Key Responsibilities

• Manage inbound and outbound customer calls in a professional and timely manner.
• Provide technical advice and support relating to automotive parts and products.
• Respond to customer enquiries via telephone, email and live chat.
• Identify opportunities to recommend additional products and services.
• Process customer orders, quotations, invoices, credit notes and proformas.
• Create and manage courier bookings and shipping documentation.
• Maintain accurate customer records using internal systems.
• Liaise with technical departments to resolve customer queries efficiently.
• Deliver an outstanding customer experience at every stage.

About You

We're looking for someone who has:

• Previous experience in a customer service, sales support, parts advisory or contact centre environment.
• A genuine interest in the automotive industry, ideally with some knowledge of vehicle parts and components.
• Excellent communication and interpersonal skills.
• A confident and professional telephone manner.
• Strong problem-solving skills and attention to detail.
• Good IT skills and the ability to learn new systems quickly.
• The ability to multitask, prioritise workloads and remain calm under pressure.
• A proactive, customer-focused approach and a willingness to learn.

Previous automotive parts experience would be advantageous, but candidates with strong customer service skills and a genuine interest in the industry are also encouraged to apply.

What's on Offer

• Competitive salary.
• Comprehensive training and ongoing professional development.
• Genuine opportunities for career progression.
• Generous annual leave entitlement.
• Company pension.
• Employee wellbeing initiatives, including access to on-site fitness facilities.
• Regular team events and company social activities.
• A supportive and collaborative working environment.