Parts Advisor

Kenect Recruitment; North East; On-site; GBP 31,000 - 38,000; Full time

Job summary

Kenect Recruitment are currently looking for a Parts Advisor to join our client on a permanent basis at their Belmont Industrial Estate site.

You will professionally answer incoming calls to promote part sales, liaise with suppliers, and work with the Branch Manager to hit monthly sales, margin and KPI targets while delivering excellent customer service.

Qualifications

• Proven knowledge of commercial truck and trailer parts.
• Ability to communicate at all levels (oral and written).
• Good telephone manner.
• Good customer service skills.
• Working knowledge of health and safety.

Responsibilities

• Answer incoming calls to promote and secure part sales.
• Liaise with suppliers to purchase parts and maintain stock levels at best prices.
• Assist Branch Manager to hit sales, margin & targets monthly.
• Meet KPIs and SLAs; contribute to team targets.
• Carry out stock cleanses and internal transfers to meet stock targets.
• Liaise with local and national customers to promote future business.
• Identify and develop a customer base for truck and trailer parts.
• Handle cash and payment systems per company procedures.

Skills

Truck & trailer parts knowledge

Communication skills

Customer service

Health and safety awareness

Tools

Microsoft Office

Job description

Kenect Recruitment are currently looking for a Parts Advisor to join our client on a permanent basis at their site on Belmont Industrial Estate.

The Role

• Professionally answer incoming calls with a view to promoting and securing part sales.
• Liaise with suppliers to purchase parts and supplies to achieve the best prices possible and maintain current stock levels.
• Work closely with the Branch Manager to achieve sales, margin & contribution targets on a monthly basis.
• Work as part of a team to meet and exceed all existing head office and local customer service level agreements (SLA's) and agreed KPI's ensuring targets are achieved.
• Carry out stock cleanses, action internal transfers quickly and efficiently to meet pre-set stock targets.
• Liaising with local and national customers and ensuring that good customer service is always offered to increase future business.
• Assist in identifying and building a customer base to increase sales fully utilising the truck and trailer proposition on offer within the business.
• Confident and reliable to handle cash and payment systems in accordance with company procedures and policies, always with staff and customer safety as the uppermost priority.
• Work with the parts team to Promote sales and delivery targets, including over counter sales.
• Assess local market conditions and identify current and prospective sales opportunities.
• Always Comply to company health and safety procedures.
• Understand, work to and demonstrate the company Core Values daily.
• Other duties as may be required to ensure the smooth running of the branch.
• Work with the van drivers to make sure all deliveries are achieved in a timely manner.

The Person

• Proven knowledge of commercial truck and trailer parts.
• Ability to communicate at all levels (both oral and written)
• Good telephone manner.
• Computer literate (Microsoft Office).
• Good customer service skills.
• Working knowledge of health and safety

The Hours

• Monday- Friday 08:30-17:30

Pay

• £34,500