Parts Advisor

Perfect Placement; Rutherglen; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary up to £29,600

Performance bonus

Manufacturer training programmes

Pension and life assurance

33 days annual leave

Staff purchase discounts

Career progression

Nearby nationwide organisation

Job summary

Perfect Placement is assisting a well-established automotive business in Glasgow to recruit an experienced Parts Advisor for their busy distribution centre. You will drive parts sales and deliver excellent customer service to support business growth.

The role offers a competitive salary up to £29,600, a bonus structure, training programmes, a workplace pension, life assurance, 33 days leave, staff discounts and clear progression opportunities across a nationwide organisation.

Qualifications

• Recent or current experience as a Parts Advisor in the automotive industry.
• Experience in telesales or proactive customer communication desirable.
• Ideally worked within motor factors, franchise-approved dealerships, or similar environments.
• Strong communication and telephone skills.

Responsibilities

• Achieve and surpass vehicle parts and accessories sales targets through consultative selling and telesales efforts.
• Engage with customers via telephone to promote parts, accessories, and related services.
• Educate customers on suitable parts to meet their needs both face-to-face and over the phone.
• Build and maintain long-term relationships with new and existing customers to support business growth.
• Identify and develop new customer opportunities via proactive telesales activities.
• Effectively manage customer accounts to ensure retention and maximise sales.
• Maintain accurate records for orders and stock, both electronically and on paper.
• Provide high-standard customer service aligned with company standards.
• Collaborate with colleagues to foster a positive team environment.

Skills

Customer service

Telesales

Communication skills

Organised

IT skills

Tools

Electronic parts catalogue systems

Job description

Our client, a well-established automotive business in Glasgow, is seeking an experienced Parts Advisor to join their busy distribution centre. This is an excellent opportunity for a dedicated individual with a strong background in parts sales and customer service to progress their career within a reputable organisation.

Benefits of this Parts Advisor role:

• Competitive starting salary of up to £29,600 depending on experience
• Performance-related bonus structure
• Full access to manufacturer-approved training programmes
• Workplace pension scheme and life assurance
• 33 days annual leave, including bank holidays, increasing with length of service
• Discount schemes including "Perks at Work" and staff purchase discounts
• Opportunities for career progression within a nationwide organisation
• Working hours: 42 hours per week, Monday to Friday with Saturday mornings on a rota

Duties for this Parts Advisor position:

• Achieve and surpass vehicle parts and accessories sales targets through consultative selling and telesales efforts
• Engage with customers via telephone to promote parts, accessories, and related services
• Educate customers on suitable parts to meet their needs both face-to-face and over the phone
• Build and maintain long-term relationships with new and existing customers to support business growth
• Identify and develop new customer opportunities via proactive telesales activities
• Effectively manage customer accounts to ensure retention and maximise sales
• Maintain accurate records for orders and stock, both electronically and on paper
• Provide high-standard customer service aligned with company standards
• Collaborate with colleagues to foster a positive team environment

Requirements for this Parts Advisor position:

• Recent or current experience as a Parts Advisor in the automotive industry
• Experience in telesales or proactive customer communication highly desirable
• Ideally worked within motor factors, franchise-approved dealerships, or similar environments
• Strong communication and telephone skills
• Good knowledge of electronic parts catalogue systems
• Proven experience in customer management and development
• UK driving licence is advantageous but not essential
• Organised and detail-oriented with good IT skills