Parts Advisor - Stoke

EMS Limited; United Kingdom; Remote; GBP 18,000 - 24,000; Full time

Job summary

EMS Limited in Stoke-on-Trent is seeking a parts department advisor to handle incoming and outgoing telephone enquiries, promote parts sales, and assist customers on the trade counter. You will work with suppliers to maintain stock levels and support the branch to hit KPI targets.

You will liaise with the branch team to achieve sales, margins and delivery targets, perform stock transfers, and ensure high standards of customer service and safety.

Qualifications

• Knowledge of commercial truck and trailer parts.
• Ability to communicate at all levels (oral and written).
• Good telephone manner.
• Working knowledge of health and safety.

Responsibilities

• Professionally answer incoming calls with a view to promoting and securing part sales.
• Liaise with suppliers to purchase parts and supplies to achieve best prices and stock levels.
• Work with Branch Manager to achieve sales, margin & contribution targets.
• Meet and exceed existing SLA’s and KPI targets.
• Carry out stock cleanses and internal transfers to meet stock targets.
• Liaise with local and national customers to boost future business.
• Assist in building a customer base and promote truck/trailer proposition.
• Handle cash and payments in line with company procedures and safety.
• Promote over the counter sales and deliveries.
• Comply with health and safety procedures.

Skills

Truck and trailer parts knowledge

Telephone communication

Customer service

Cash handling

Job description

DEPARTMENT / FUNCTION: -

Responsible for the incoming and outgoing parts telephone enquiries and sales in the parts department and also serving customers on the trade counter. Adhering to all company policies and procedures to deliver the required sales, margin & contribution levels and helping the branch to achieve pre agreed KPI targets and objectives.

MAIN DUTIES AND RESPONSIBILITIES: -

• Professionally answer incoming calls with a view to promoting and securing part sales.
• Liaise with suppliers to purchase parts and supplies to achieve the best prices possible and maintain current stock levels.
• Work closely with the Branch Manager to achieve sales, margin & contribution targets on a monthly basis.
• Work as part of a team to meet and exceed all existing head office and local customer service level agreements (SLA’s) and agreed KPI’s ensuring targets are achieved.
• Carry out stock cleanses, action internal transfers quickly and efficiently to meet pre-set stock targets.
• Liaising with local and national customers and ensuring that good customer service is always offered to increase future business.
• Assist in identifying and building a customer base to increase sales fully utilising the truck and trailer proposition on offer within the business.
• Confident and reliable to handle cash and payment systems in accordance with company procedures and policies, always with staff and customer safety as the uppermost priority.
• Work with the parts team to Promote sales and delivery targets, including over counter sales.
• Assess local market conditions and identify current and prospective sales opportunities.
• Always Comply to company health and safety procedures.
• Understand, work to and demonstrate the company Core Values daily.
• Other duties as may be required to ensure the smooth running of the branch.
• Work with the van drivers to make sure all deliveries are achieved in a timely manner.

KEY SPECIALIST SKILLS AND KNOWLEDGE:

• Proven knowledge of commercial truck and trailer parts.
• Ability to communicate at all levels (both oral and written)
• Good telephone manner.
• Working knowledge of health and safety.

BEHAVIOURS:

• Self-Motivated with a positive ‘can do’ attitude