Parts Advisor

Platinum Recruitment Consultancy; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Platinum Recruitment Consultancy is recruiting for a Parts Advisor in Barking. This permanent role offers a 42.5-hour week with a salary up to £30,000 plus overtime at time and a half. You will support engineers, manage stock, and handle customer orders while developing parts knowledge within an established team.

The ideal candidate has at least two years in parts, strong product knowledge, and good admin skills. Forklift qualification, driving licence, and customer-focused mindset are essential.

Qualifications

• Minimum 2 years' experience as a Parts Advisor is essential
• Strong technical knowledge of parts and their applications
• Good customer service and communication skills
• Confident using computers, including basic Microsoft Word and Excel
• Good administration and organisational skills
• Forklift truck qualification
• Full UK driving licence
• Self-motivated, honest and reliable
• Able to work effectively as part of a team
• Comfortable working in a busy, pressurised environment

Responsibilities

• Deal with customer orders received by telephone, email, online, trade counter and sales staff
• Answer incoming internal and external calls and take ownership of customer enquiries
• Order parts and attachments for workshop and field engineering jobs
• Identify suitable parts using catalogues and price lists
• Order, receive, store and monitor stock levels
• Support the service team with estimates for retail work
• Identify opportunities for additional sales and suitable product alternatives
• Ensure parts are correctly invoiced before leaving the stores area
• Deliver parts and attachments to customers using a company van
• Operate a forklift truck safely and responsibly
• Complete administration accurately and maintain a clean, organised depot

Skills

Parts knowledge

Customer service

Organisational skills

Communication skills

Teamwork

Driving licence

Tools

Microsoft Word

Microsoft Excel

Forklift truck

Job description

Parts Advisor - Barking | up to £30,000 + Overtime at Time & a Half

Stable, permanent role | 42.5 hours per week | Overtime paid at time and a half

We are recruiting for an experienced Parts Advisor to join a successful and growing Parts Department in Barking. This is a great opportunity for someone with at least two years' parts experience who enjoys working with customers, supporting engineers and keeping a busy depot running smoothly.

You’ll join an established team where your product knowledge, customer service skills and ability to keep things organised will be valued.

Why apply / What's in it for you?

• You’ll earn up to £30,000 per year, with overtime paid at time and a half
• You’ll work a 42.5-hour week
• You’ll have the opportunity to develop your parts knowledge within an established team
• You’ll work closely with experienced workshop and field engineers
• You’ll have a varied role covering customer service, stock control, ordering and deliveries
• You’ll have the chance to build strong relationships with customers and develop your product knowledge

Key Responsibilities

As a Parts Advisor, you’ll play an important role within the depot, supporting both customers and the engineering team.

• Deal with customer orders received by telephone, email, online, trade counter and sales staff
• Answer incoming internal and external calls and take ownership of customer enquiries
• Order parts and attachments for workshop and field engineering jobs
• Identify suitable parts using catalogues and price lists
• Order, receive, store and monitor stock levels
• Support the service team with estimates for retail work
• Identify opportunities for additional sales and suitable product alternatives
• Ensure parts are correctly invoiced before leaving the stores area
• Deliver parts and attachments to customers using a company van
• Operate a forklift truck safely and responsibly
• Complete administration accurately and maintain a clean, organised depot

What we're looking for

You’ll need previous parts experience and a customer-focused approach, along with the ability to manage multiple demands in a busy environment.

• Minimum 2 years' experience as a Parts Advisor is essential
• Strong technical knowledge of parts and their applications
• Good customer service and communication skills
• Confident using computers, including basic Microsoft Word and Excel
• Good administration and organisational skills
• Forklift truck qualification
• Full UK driving licence
• Self-motivated, honest and reliable
• Able to work effectively as part of a team
• Comfortable working in a busy, pressurised environment

Job Number | INDPLANT | 49060

Location | Barking

Role | Parts Advisor