Parts Advisor

Interaction Recruitment Group; Grantham; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Enhanced holiday allowance

Company sick pay

Company pension scheme

On-site parking

Ongoing training and development

Career progression opportunities

Long-term job security

Supportive team environment

Job summary

Interaction Technical, Grantham, is seeking a experienced Parts Advisor. The role involves advising customers, processing orders, and supporting stock control in a busy parts department.

You will handle enquiries by phone, email and in person, maintain relationships with internal and external customers, and work toward service targets with a professional approach. A full UK driving licence is required.

Qualifications

• Previous experience in a Parts Advisor or similar role.
• Knowledge of vehicle/commercial vehicle/plant parts.
• Strong customer service and communication skills.
• Attention to detail and accuracy when processing orders.

Responsibilities

• Provide expert parts advice to customers and colleagues.
• Handle enquiries, orders and quotations via phone, email and in person.
• Process parts orders accurately using internal systems.
• Maintain customer relationships with professional service.
• Assist with stock control and goods receipting.
• Check deliveries and ensure proper storage of parts.
• Support workshop and service departments with parts availability.
• Maintain accurate records across inventory systems.
• Work to departmental targets and customer service standards.

Skills

Customer service

Communication

Attention to detail

Stock management systems

Tools

Stock control software

Job description

Parts Advisor

Location: Grantham

Salary: £30,000 - £35,000

Hours: Monday to Friday (with occasional rota-based weekend cover)

Job Type: Permanent, Full Time

The Client

Interaction Technical are recruiting on behalf of a well-established and respected dealership group specialising in commercial vehicles, plant machinery and industrial equipment. With a strong reputation for customer service and employee development, they offer a stable working environment, long-term career opportunities and ongoing training.

Due to continued growth, they are looking to recruit an experienced Parts Advisor to join their busy parts department in Grantham.

The Package

• £32,000 - £38,500 basic salary
• Enhanced holiday allowance
• Company sick pay
• Company pension scheme
• On-site parking
• Ongoing training and development
• Career progression opportunities
• Long-term job security
• Supportive team environment

The Duties

• Provide expert parts advice and support to both internal and external customers.
• Handle customer enquiries, orders and quotations via phone, email and face-to-face interactions.
• Process parts orders accurately and efficiently using internal systems.
• Maintain excellent customer relationships through professional service and technical support.
• Assist with stock control, inventory management and goods receipting.
• Check deliveries against accompanying documentation and ensure parts are stored correctly.
• Support workshop and service departments with parts availability and ordering.
• Maintain accurate records and data entry across inventory systems.
• Work to departmental targets and customer service standards.

The Requirements

• Previous experience as a Parts Advisor, Parts Person, Parts Specialist or similar role.
• Knowledge of vehicle, commercial vehicle, HGV, plant, construction equipment, automotive or industrial parts.
• Strong customer service and communication skills.
• Good attention to detail and accuracy when processing orders and stock transactions.
• Comfortable working in a fast-paced environment and managing competing priorities.
• Computer literate with experience using stock control or parts management systems.
• Positive and professional approach to customer interactions.
• Full UK Driving Licence.

About You

The successful candidate will be customer-focused, organised and commercially aware, with experience working within a busy parts environment. This role would suit candidates from HGV, commercial vehicle, plant, construction equipment, automotive, fleet maintenance or industrial machinery backgrounds who enjoy building customer relationships and providing exceptional service.

INDNH