Parts Advisor

Interaction Recruitment; Great Gonerby; On-site; GBP 30,000 - 39,000; Full time

Benefits offered by this job

Enhanced holiday

Company pension

On-site parking

Training and development

Career progression

Job security

Supportive team environment

Sick pay

Job summary

Interaction Technical is seeking an experienced Parts Advisor for their Grantham-based team. The role is permanent and full-time, with a salary in the £30,000–£38,500 range and occasional weekend cover on a rota.

You will provide parts guidance, process orders, and maintain stock records while delivering high standards of customer service in a fast-paced environment.

Qualifications

• Experience as a Parts Advisor or in a similar role is essential.
• Customer service and strong communication skills are required.
• Familiarity with stock control and parts management systems is preferred.

Responsibilities

• Provide expert parts advice to customers in person, over the phone and via email.
• Handle enquiries, orders and quotations accurately and promptly.
• Process parts orders using internal systems with care and speed.
• Maintain excellent customer relationships through professional service.
• Assist with stock control, inventory management and goods receipts.
• Check deliveries and store parts correctly with proper documentation.
• Support workshop and service teams with parts availability.
• Keep accurate records across inventory systems.
• Meet departmental targets and customer service standards.

Skills

Parts experience

Customer service

Communication

Attention to detail

Stock control

Stock systems

Driving licence

Tools

Stock management systems

Job description

Parts Advisor

Location: Grantham
Salary: £30,000 - £35,000
Hours: Monday to Friday (with occasional rota-based weekend cover)
Job Type: Permanent, Full Time

The Client

Interaction Technical are recruiting on behalf of a well-established and respected dealership group specialising in commercial vehicles, plant machinery and industrial equipment. With a strong reputation for customer service and employee development, they offer a stable working environment, long-term career opportunities and ongoing training.
Due to continued growth, they are looking to recruit an experienced Parts Advisor to join their busy parts department in Grantham.

The Package

• £32,000 - £38,500 basic salary
• Enhanced holiday allowance
• Company sick pay
• Company pension scheme
• On-site parking
• Ongoing training and development
• Career progression opportunities
• Long-term job security
• Supportive team environment

The Duties

• Provide expert parts advice and support to both internal and external customers.
• Handle customer enquiries, orders and quotations via phone, email and face-to-face interactions.
• Process parts orders accurately and efficiently using internal systems.
• Maintain excellent customer relationships through professional service and technical support.
• Assist with stock control, inventory management and goods receipting.
• Check deliveries against accompanying documentation and ensure parts are stored correctly.
• Support workshop and service departments with parts availability and ordering.
• Maintain accurate records and data entry across inventory systems.
• Work to departmental targets and customer service standards.

The Requirements

• Previous experience as a Parts Advisor, Parts Person, Parts Specialist or similar role.
• Knowledge of vehicle, commercial vehicle, HGV, plant, construction equipment, automotive or industrial parts.
• Strong customer service and communication skills.
• Good attention to detail and accuracy when processing orders and stock transactions.
• Comfortable working in a fast-paced environment and managing competing priorities.
• Computer literate with experience using stock control or parts management systems.
• Positive and professional approach to customer interactions.
• Full UK Driving Licence.

About You

The successful candidate will be customer-focused, organised and commercially aware, with experience working within a busy parts environment. This role would suit candidates from HGV, commercial vehicle, plant, construction equipment, automotive, fleet maintenance or industrial machinery backgrounds who enjoy building customer relationships and providing exceptional service.