Parts Advisor

Greenshields JCB Ltd; Greater London; On-site; GBP 27,000 - 33,000; Full time

Job summary

Greenshields JCB Limited in Barking is recruiting a Parts Advisor to join our busy depot. The role offers a base salary of £29,570 per annum, with a monthly KPI bonus and commission opportunities improving overall earnings.

Key duties include handling calls, processing orders, upselling, managing stock, and delivering parts while upholding safety and customer service standards. Experience as a Parts Advisor is essential.

Qualifications

• Minimum 2 years experience as a Parts Advisor.
• Technical competencies as a Parts person.

Responsibilities

• Answer incoming calls and own those calls.
• Process customer orders via trade counter, post, telephone or sales staff.
• Deal with online enquiries and orders.
• Suggest appropriate product alternatives and upsell to maximise sales.
• Cultivate additional telephone sales, especially during quiet periods.
• Nurture customer business across product ranges to meet depot targets and promotions.
• Adhere to cash, cheque and credit card transaction policies.

Skills

2+ years experience

Technical competencies

Job description

Greenshields JCB was established in 1996 as the South East of England s premier dealer of JCB Construction and Industrial machinery. Today, we are recognised as one of the world s largest JCB dealers and have an acknowledged wealth of experience across all of our business sectors.

We are currently recruiting for a Parts Advisor to work out of our busy Depot in Barking

The role has a basic annual salary of between £29,570 per annum and also comes with a monthy KPI bonus and commission opportunities.

A parts advsior can aim for an annual OTE of £31,670 plus, if they can achieve the monthly targets set and up sell to obtain commission opportunities.

Key Responsibilities

• Answer all incoming both internal and external telephone calls and take ownership of those calls.
• To promptly deal with customer orders received over the trade counter or via post, telephone or sales staff.
• Deal with online enquires and orders.
• To suggest appropriate product alternatives if applicable and to take advantage of all add on selling opportunities to maximise sales and profit whilst maintaining the highest levels of customer satisfaction and confidence.
• To be highly proactive in cultivating and achieving additional telephone sales, particularly during quiet periods.
• To nurture customer business covering all product ranges to achieve individual and depot profit targets, and to participate and maximise all marketing and promotional offers to achieve desired results.
• To be fully aware and adhere to the company policy on cash, cheque and credit card transactions received on behalf of the company.
• Strictly adhere to company credit control and antifraud procedures.
• Complete all required administration accurately, effectively and on time.
• Order and store parts and monitor stock levels.
• Be familiar with the appearance and purpose of all parts and use catalogues and price lists to identify parts to meet customer requirements.
• Keep price lists up to date.
• Ensure all parts taken from stock to fulfil customer orders are invoiced before they are removed from the stores area, hence keeping stock physical against screen correct.
• Operate a fork lift truck in a safe and responsible manner.
• Be prepared to train as a First Aider.
• Present a professional image at all times.
• Carry out all work practices in line with the Company Health and Safety Policy.
• Meet and exceed customer expectations whilst maintaining profitability.
• Contribute to overall success of Greenshields JCB Limited through teamwork and good communication within the Company.
• Maintain high standard of cleanliness and housekeeping.
• Deliver parts and attachments to customers as and when required, in a company van.

Skills

• Minimum 2 Years Parts Advisor experience is mandatory
• Technical competencies of a Parts person.