Parts Advisor

Sytner BMW; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Parts Advisor to join their dynamic team. In this role, you will be at the forefront of customer service, ensuring all requests are handled promptly and efficiently. You will maintain the parts stock room, oversee ordering, and provide expert advice on vehicle parts and accessories. This position offers flexibility with shifts, including weekends, to ensure outstanding service. If you are passionate about the motor industry and delivering exceptional customer experiences, this is the perfect opportunity for you.

Benefits

Enhanced Holiday Entitlement – 33 days including bank holidays

Industry-leading Maternity, Paternity, and Adoption Pay

Career Development opportunities

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One paid day annually for voluntary/community work

Business social events

Qualifications

• Experience in a similar role within the motor industry.
• Strong IT literacy and customer-facing experience.

Responsibilities

• Communicate effectively with customers and suppliers.
• Maintain parts stock room and manage stock levels.

Skills

Customer Service

Communication Skills

IT Literacy

Organization

Attention to Detail

Job description

Sytner Solihull is looking for a Parts Advisor.

Your role

As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, communicating effectively with both internal and external customers and suppliers. You will ensure that all requests are dealt with promptly, supporting colleagues and customers with parts identification, searching, and sourcing.

You will also be responsible for maintaining the parts stock room, managing stock levels, and overseeing the ordering and selling of vehicle parts and accessories.

Sytner Parts Advisors work flexible shifts, which can include weekends, to provide excellent customer service.

Your profile

Ideally, you will have experience in a similar role within the motor industry and be IT literate. High levels of organization and attention to detail are essential. Excellent communication skills and customer-facing experience are required, as you will interact with customers both face-to-face and over the phone.

We seek someone passionate about delivering outstanding customer service and capable of advising customers on our products and services.

Rewards

• Enhanced Holiday Entitlement – 33 days including bank holidays
• Industry-leading Maternity, Paternity, and Adoption Pay
• Career Development opportunities
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One paid day annually for voluntary/community work
• Business social events