Partner Tech Support Advisor

Onecom; Gloucester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Holidays 25 days + bank holidays

Birthday day off

Pension 9% + life assurance 4x

Employee awards and discounts

All-expenses-paid company events

In-House Training Academy

Mental health support

Job summary

Onecom, the UK's leading business technology provider, is hiring a Partner Support Advisor within Onecom Partners. You will deliver frontline support to partner desks and build strong relationships while guiding telecom solutions across connectivity, VoIP, and mobile services.

You will be the first point of contact for partner queries, collaborate with internal teams, and help ensure the ongoing success of our partner network with outstanding service.

Qualifications

• Experience in customer support/helpdesk/service environment.
• Interest in telecommunications or technology.
• Technical aptitude or experience supporting connectivity/telephony.
• Experience working with partners, resellers, or business customers.

Responsibilities

• Build and maintain strong relationships with partners through regular communication and exceptional service.
• Provide technical support and guidance across Data Connectivity, VoIP, and Mobile Telephony.
• Manage partner inquiries and resolve issues efficiently.
• Deliver outstanding customer experiences via email and phone.
• Collaborate with internal teams to meet partner needs and resolve issues promptly.

Skills

Communication skills

Proactive attitude

Problem solving

Computer literacy

Customer focus

Job description

Onecom, the UK's leading business technology provider, is hiring a Partner Support Advisor within Onecom Partners. You will deliver frontline support to partner desks and build strong relationships while guiding telecom solutions across connectivity, VoIP, and mobile services.

You will be the first point of contact for partner queries, collaborate with internal teams, and help ensure the ongoing success of our partner network with outstanding service.