Technical Support Advisor

Daisy Group; Bournemouth; On-site; GBP 22,000 - 32,000; Full time

Job summary

O2 Business is seeking a Technical Support Advisor to join our friendly, fast-paced Technical Support team in Bournemouth. You’ll be the first point of contact, resolving enquiries and faults quickly while delivering excellent customer service.

This role suits someone who enjoys problem solving and working with customers in a dynamic environment. You'll use remote software and online portals to manage user accounts and telephony configurations, keeping records up to date and collaborating with

Qualifications

• Excellent telephone manner and customer service skills.
• Experience in a fast-paced inbound contact centre is desirable.
• Ability to thrive in a busy environment and manage multiple tasks.
• Strong organisational and time-management skills.
• Experience with inbound customer support is advantageous.

Responsibilities

• Provide first line telephone support to customers, resolving enquiries and faults wherever possible at first touch.
• Deliver a high standard of customer service, keeping customers informed and providing clear guidance, training and support throughout their enquiry.
• Use remote software and online portals to create user accounts and make changes to customers’ telephony configurations to meet their requirements.
• Install, update and maintain relevant software and systems, while accurately recording customer interactions and keeping customer records up to date.
• Work closely with the wider technical team, escalating urgent or complex issues when required, while keeping your knowledge of products, services and system updates current.

Skills

Telephone etiquette

Customer service

Fast-paced environment

Organizational skills

Inbound call centre experience

Job description

We’re looking for a Technical Support Advisor to join our friendly and fast-paced Technical Support team at O2 Business. This is a great opportunity for someone who enjoys working with customers, solving problems and thrives in an environment where no two days are the same.

As a Customer Service Advisor, you’ll play an important role in providing first-line telephone support to our customers, helping to maintain their systems and resolving technical faults quickly and professionally. You’ll work closely with our technical teams where required, using your problem-solving skills and excellent customer service to ensure our customers receive the best possible support.

If you’re outgoing, motivated and enjoy working in a team where you’ll receive fantastic training, ongoing support and the tools you need to succeed, we’d love to hear from you.

Hours of work: Monday to Friday 8:30/9:00 – 17:00-17:30 (37.5 hours)

What You’ll Be Doing

As a Technical Support Advisor you will:

• Provide first line telephone support to customers, resolving enquiries and faults wherever possible at first touch.
• Deliver a high standard of customer service, keeping customers informed and providing clear guidance, training and support throughout their enquiry.
• Use remote software and online portals to create user accounts and make changes to customers’ telephony configurations to meet their requirements.
• Install, update and maintain relevant software and systems, while accurately recording customer interactions and keeping customer records up to date.
• Work closely with the wider technical team, escalating urgent or complex issues when required, while keeping your knowledge of products, services and system updates current.

What We’re Looking For

• An excellent and confident telephone manner
• Customer Service experience
• Ability to thrive in a fast paced environment
• Strong organisational skills
• Previous experience in an inbound call centre is desirable

Ready to take your customer service career to the next level?

At O2 Business, we’re passionate about developing people who are ready to grow and build rewarding careers. As a Technical Support Advisor, you’ll play a key role in supporting our customers, developing your technical knowledge and building valuable skills within a fast-paced environment, this is your chance to take the next step in your career and make a real impact.