Frontline Tech Support Specialist

Daisy Group

Bournemouth

On-site

GBP 22,000 - 32,000

Full time

2 days ago

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Job summary

O2 Business is seeking a Technical Support Advisor to join our friendly, fast-paced Technical Support team in Bournemouth. You’ll be the first point of contact, resolving enquiries and faults quickly while delivering excellent customer service.

This role suits someone who enjoys problem solving and working with customers in a dynamic environment. You'll use remote software and online portals to manage user accounts and telephony configurations, keeping records up to date and collaborating with

Qualifications

Excellent telephone manner and customer service skills.
Experience in a fast-paced inbound contact centre is desirable.
Ability to thrive in a busy environment and manage multiple tasks.
Strong organisational and time-management skills.
Experience with inbound customer support is advantageous.

Responsibilities

Provide first line telephone support to customers, resolving enquiries and faults wherever possible at first touch.
Deliver a high standard of customer service, keeping customers informed and providing clear guidance, training and support throughout their enquiry.
Use remote software and online portals to create user accounts and make changes to customers’ telephony configurations to meet their requirements.
Install, update and maintain relevant software and systems, while accurately recording customer interactions and keeping customer records up to date.
Work closely with the wider technical team, escalating urgent or complex issues when required, while keeping your knowledge of products, services and system updates current.