Sales Development Representative

Onecom; Whiteley; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Holidays: 25 days + bank holidays

Birthday day off

Volunteer day

Pension: 9% + life assurance 4x

Employee awards

Job summary

Onecom is a leading UK business technology provider seeking a Sales Development Representative to prospect, qualify and convert new business opportunities in telecoms and connectivity. You will engage SME clients, understand their needs, and introduce tailored solutions to deliver real value.

In a target-driven office, you will be trained and supported by leadership, focusing on upsell opportunities and careful account management to ensure ongoing growth and compliance with Ofcom standards.

Qualifications

• Proactive, self-starter with energy and a drive to exceed targets.
• Natural people skills with a professional telephone manner.
• Customer-focused mindset with attention to detail in data tracking.
• Comfortable using standard office tools including Outlook, Excel and Word.

Responsibilities

• Proactively contact businesses over the phone to discover and qualify telecoms and connectivity requirements.
• Identify, nurture, and progress high-quality sales leads from initial conversation through to closing deals.
• Listen to customer challenges, present suitable solutions, and guide clients through decision-making processes.
• Apply sales methods to negotiate pricing, terms, delivery and specifications to hit targets.
• Maintain strong client relationships and explore opportunities for account growth, cross-selling and upselling.
• Keep client records and company databases up-to-date while upholding standards and internal compliance.

Skills

Proactive

Self-starter

High energy

Target-driven

People skills

Telephone manner

Customer focus

Accuracy

Tools

Outlook

Excel

Word

Job description

Onecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate.

You will join a multi-award-winning company, with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen, Be Respectful, Build Relationships, Make it Happen, Work Smart, Be Amazing.

About the role

As a Sales Development Representative, you will prospect, qualify, and convert new business opportunities while identifying upsell potential. Working in a collaborative, target-driven office environment with full training and supportive leadership, you will engage prospective business clients (SME’s), understand their communication needs, and introduce tailored solutions that deliver genuine value.

What you'll be doing

• Proactively contact businesses over the phone to discover and qualify their telecoms and connectivity requirements.
• Identify, nurture, and progress high-quality sales leads from initial conversation through to closing deals.
• Actively listen to customer challenges, present the right solutions, and guide clients smoothly through the decision-making process.
• Learn and apply proven sales methodologies to negotiate pricing, terms, delivery, and specifications to achieve target volume and profit.
• Maintain strong client relationships and explore opportunities for account growth, cross-selling, and upselling.
• Keep client records and company databases up-to-date while upholding Ofcom standards and internal compliance.

What we're looking for

• A proactive, self-starter with high energy and a determination to hit and exceed targets.
• Natural people skills with a clear, professional, and engaging telephone manner.
• A positive, can-do approach with the ability to bounce back from challenges and keep focused on results.
• A customer focused mindset.
• Accuracy in tracking information, managing administrative tasks, and recording customer data.
• Comfortable using standard computer tools and Microsoft Office packages (Outlook, Excel, Word).

Our dream candidate will also have experience with

• Previous experience in telesales, customer service or outbound calling is welcome, but coachability and attitude are our top priorities.

Perks for our people

• Holidays: 25 days + bank holidays and buy/sell options
• Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
• Lifestyle: 9% combined pension contribution and 4x salary life assurance
• Rewards: Quarterly and annual employee awards, discounts on tech
• Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Everyone belongs at Onecom

We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. That’s why we’re committed to creating an environment where everyone feels valued, respected, and able to bring their authentic selves to work. We welcome applications from people of all backgrounds, experiences, identities, and perspectives.