Partner Support Advisor: Telco & Tech Solutions

Onecom

England

On-site

GBP 26,000 - 38,000

Full time

10 days ago

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Benefits offered by this job

Holidays 25 days

Birthday day off

12 paid hours flex

Volunteer day

Pension 9%

Life assurance 4x salary

Employee awards

Tech discounts

Mental health support

Calm App

Gym membership discount

Eye-care vouchers

Financial wellbeing support

Free breakfast & fruit

Job summary

Onecom is a leading UK business technology provider seeking a Partner Support Advisor to deliver frontline support to our Partner Operations Help Desks. You will be the first point of contact for queries, building strong relationships with partners and providing solutions across our communication technology products and services.

You will handle inquiries via email and telephone, collaborate with internal teams, and ensure partner issues are resolved promptly while delivering outstanding

Qualifications

Experience in a customer support or helpdesk environment.
Interest in telecommunications or technology.
Ability to build rapport and trust with partners.

Responsibilities

Be the first point of contact for partner support queries via email and phone.
Provide technical guidance across Data Connectivity, VoIP and Mobile solutions.
Manage partner enquiries and resolve issues promptly and professionally.
Build and maintain strong relationships with partners through regular communication.
Collaborate with internal teams to ensure partner needs are met.

Skills

Communication skills

Proactive attitude

Problem solving

IT literacy

Customer-focused

Job description

You will handle inquiries via email and telephone, collaborate with internal teams, and ensure partner issues are resolved promptly while delivering outstanding

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