Partner Support Advisor: Tech & Connectivity Pro

Onecom; Tewkesbury2; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Holidays: 25 days + bank holidays

Birthday day off

Pension contribution

Employee awards

Company events

In-House Training Academy

Wellbeing support

Job summary

Onecom is looking for a Partner Support Advisor to join the Onecom Partners team in Brockworth. You will deliver frontline support to partner operations desks, building strong relationships and providing technical guidance across data connectivity, VoIP, and mobile solutions.

You’ll be the first point of contact for queries, handling inquiries via email and phone, and collaborating with internal teams to ensure issues are resolved promptly. Prior partner or service experience is beneficial.

Qualifications

• Excellent written and verbal communication skills.
• Proactive attitude with willingness to learn.
• Strong problem-solving abilities.
• Good computer literacy and confidence with technology.
• Customer-focused approach with ability to build rapport.

Responsibilities

• Building and maintaining strong relationships with partners through regular communication and exceptional service.
• Providing technical support and guidance across Data Connectivity, Voice over IP (VoIP), and Mobile Telephony solutions.
• Managing partner enquiries and resolving issues efficiently.
• Delivering outstanding customer experiences through email and telephone communication.
• Collaborating with internal teams to ensure partner needs are met and issues are resolved promptly.

Skills

Excellent communication

Proactive attitude

Problem solving

Tech-savvy

Customer focus

Job description

Onecom is looking for a Partner Support Advisor to join the Onecom Partners team in Brockworth. You will deliver frontline support to partner operations desks, building strong relationships and providing technical guidance across data connectivity, VoIP, and mobile solutions.

You’ll be the first point of contact for queries, handling inquiries via email and phone, and collaborating with internal teams to ensure issues are resolved promptly. Prior partner or service experience is beneficial.