Part-Time Wellbeing & Housing Support Officer

Nuneaton & Bedworth Borough Council; Nuneaton; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Flexible working

Local Government Pension Scheme

Job summary

Nuneaton and Bedworth Borough Council is recruiting a Wellbeing Officer to deliver housing-related support to customers in independent living accommodation. The role works with the Independent Living Officer to oversee the service and respond to changing needs, ensuring high customer satisfaction.

The post requires flexible, customer-facing work with safeguarding responsibilities and a willingness to attend occasional evening meetings. An informal discussion can be arranged with Vicki Hibbs.

Qualifications

• Experience in sheltered housing or social care in a customer-facing role.
• Sensitivity to the needs of older people and understanding of frailty.
• Knowledge of health and safety requirements including manual handling, fire safety and risk assessment.

Responsibilities

• Assess customers’ support needs and provide guidance on services.
• Assess telecare requirements and process referrals, installation and programming.
• Coordinate support with statutory bodies, agencies and family members.
• Respond to emergencies and obtain medical or emergency assistance when needed.
• Monitor health and welfare and raise safeguarding concerns.
• Maintain accurate customer records and provide information to Control Centre.
• Help residents understand equipment and services and foster community.
• Work in line with legal requirements and council policies.

Skills

Sheltered housing experience

Customer-facing role

Interpersonal skills

IT skills (Word/Excel)

Driving licence

Education

GCSE Maths and English (A-C)

Level 2 qualification

Tools

Microsoft Office

Job description

Nuneaton and Bedworth Borough Council is recruiting a Wellbeing Officer to deliver housing-related support to customers in independent living accommodation. The role works with the Independent Living Officer to oversee the service and respond to changing needs, ensuring high customer satisfaction.

The post requires flexible, customer-facing work with safeguarding responsibilities and a willingness to attend occasional evening meetings. An informal discussion can be arranged with Vicki Hibbs.