Wellbeing Officer

Nuneaton & Bedworth Borough Council; Nuneaton; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Flexible working

Local Government Pension Scheme

Job summary

Nuneaton and Bedworth Borough Council is recruiting a Wellbeing Officer to deliver housing-related support to customers in independent living accommodation. The role works with the Independent Living Officer to oversee the service and respond to changing needs, ensuring high customer satisfaction.

The post requires flexible, customer-facing work with safeguarding responsibilities and a willingness to attend occasional evening meetings. An informal discussion can be arranged with Vicki Hibbs.

Qualifications

• Experience in sheltered housing or social care in a customer-facing role.
• Sensitivity to the needs of older people and understanding of frailty.
• Knowledge of health and safety requirements including manual handling, fire safety and risk assessment.

Responsibilities

• Assess customers’ support needs and provide guidance on services.
• Assess telecare requirements and process referrals, installation and programming.
• Coordinate support with statutory bodies, agencies and family members.
• Respond to emergencies and obtain medical or emergency assistance when needed.
• Monitor health and welfare and raise safeguarding concerns.
• Maintain accurate customer records and provide information to Control Centre.
• Help residents understand equipment and services and foster community.
• Work in line with legal requirements and council policies.

Skills

Sheltered housing experience

Customer-facing role

Interpersonal skills

IT skills (Word/Excel)

Driving licence

Education

GCSE Maths and English (A-C)

Level 2 qualification

Tools

Microsoft Office

Job description

Nuneaton and Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.

We are currently recruiting for a Wellbeing Officer Officer - 18.5hrs per week

About the role

As a Wellbeing Officer, you will deliver housing-related support to customers living in independent living accommodation. Working alongside the Independent Living Officer, you will help oversee an effective service, respond to changing support needs and contribute to high levels of customer satisfaction.

What you will do

• Assess customers’ support needs and provide clear guidance on appropriate services and agencies.
• Assess telecare requirements and process referrals, installation and programming.
• Coordinate support with statutory bodies, other agencies and family members.
• Respond to emergencies, offer reassurance and obtain medical or emergency assistance when needed.
• Monitor customers’ health and welfare, taking appropriate action and raising safeguarding concerns.
• Maintain accurate customer records and provide timely information to the Council’s Control Centre.
• Help new residents understand equipment and services, and support activities that foster a sense of community.
• Work in line with legal requirements, Council policies, health and safety standards and customer service expectations.

What we are looking for

• Experience in sheltered housing or social care in a customer-facing role.
• Sensitivity to the needs of older people and an understanding of mental and physical frailty.
• Understanding of lone working, professional boundaries, confidentiality and safeguarding.
• Knowledge of health and safety requirements, including manual handling, fire safety and risk assessment.
• Strong interpersonal, listening and communication skills, with the ability to work flexibly, independently and as part of a wider team.
• Accurate record-keeping, workload planning and excellent IT skills, including Microsoft Office.
• GCSE grades A–C in Mathematics and English, or a relevant Level 2 qualification.
• A full driving licence and access to a motor vehicle.

You should have

• Experience of working in a social housing and/or welfare benefit environment.
• Experience of working with customers, both face to face and over the telephone.
• Experience of giving advice on and supporting customers through debt, to include enforcement of regulations where necessary.
• Experience of producing reports & interpret complex information.
• GCSE or equivalent, grade A-C, to include Maths and English.
• Knowledge of the Governments Welfare Reforms.
• Working knowledge of debt advice, to include rent arrears, priority and non-priority debt.
• Good knowledge and ability to use computer software such as Microsoft Office, to include Word and Excel.
• Excellent communication skills, both orally and in writing.
• Good planning and personal organisation skills.
• Ability to deal effectively with challenging situations and resolve customer enquiries/ complaints.
• Ability to produce reports and communicate at all levels with a varied audience.
• Ability to plan and organise workload in order to meet deadlines that can be unpredictable and cause conflicting demands.
• Must be able to demonstrate empathy with customers.
• Ability to react sensitively to the needs of others.
• Must be self-motivated, assertive but tactful.
• To understand and be committed to the Council’s Core Values and Vision.
• Must hold a current driving license and have access to a motor vehicle, which will be used for visiting tenants at their homes and carrying out estate inspections.
• Must have a flexible approach to duties and be willing to attend occasional evening meetings.

As an employer, Nuneaton and Bedworth Borough Council offers a wide range of benefits, including flexible working, Local Government Pension Scheme and generous holiday allowance.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

For an informal discussion about this role please contact Vicki Hibbs, Landlord Services Team Leader [e-mail] or on 024 7637 6319

Interviews to be held on 02 December 2026