Independent Living & Wellbeing Officer (Flexible Working)

Rochdale Boroughwide Housing (RBH); Rochdale; Presencial; GBP 30.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Mileage allowance

30 days annual leave

Bank holidays included

Pension scheme

Flexible working

Healthcare cashback

Virtual GP access

Gym membership

Descripción de la vacante

RBH is seeking an Independent Living Officer to support customers in our Independent Living Schemes. You will help people maintain independence, wellbeing and security while delivering a high-quality housing management service.

Key duties include responding to alarms, assisting with assistive technology, compliance checks and managing lettings. A full driving licence is required and a caring, proactive approach is essential.

Formación

• Experience working directly with customers, including vulnerable individuals.
• Housing management or social housing delivery knowledge.
• Ability to manage safeguarding and risk appropriately.
• Full driving licence and access to a vehicle.
• Commitment to independence, inclusion and wellbeing.
• Excellent organisational skills.

Responsabilidades

• Respond to alarm calls and coordinate appropriate support.
• Assist customers with assistive technology and maintain records.
• Perform compliance checks (alarm, fire, damp/mould) and safety.
• Report faults and liaise with contractors.
• Manage lettings process (viewings, sign-ups, welcome new customers).
• Support income collection and rent arrears.
• Conduct housing management assessments and tenancy reviews.
• Identify risks and safeguarding concerns, taking action.
• Promote scheme security and customer safety.
• Develop social and wellbeing activities to foster independence and community.
• Collaborate with internal teams and external agencies.
• Provide guidance to new team members.

Conocimientos

Customer service

Communication

Risk management

Safeguarding

IT skills

First Aid/CPR

Descripción del empleo

RBH is seeking an Independent Living Officer to support customers in our Independent Living Schemes. You will help people maintain independence, wellbeing and security while delivering a high-quality housing management service.

Key duties include responding to alarms, assisting with assistive technology, compliance checks and managing lettings. A full driving licence is required and a caring, proactive approach is essential.