Independence Coach for Housing & Wellbeing (Part-Time)

Great Places Housing Association; Plymouth; Presencial; GBP 13.000 - 16.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Pension scheme

Healthcare benefits

Descripción de la vacante

Great Places Housing Association is seeking a Housing & Wellbeing Officer to work part-time (18 hours per week) from Bluebell Court, St Helens. You will help customers build independence and navigate tenancy responsibilities within a customer-focused setting.

You will also coordinate with partner agencies, address safeguarding concerns, and promote excellent service in line with our Independence and Wellbeing framework.

Formación

• Relevant professional qualifications/memberships (Institute of Customer Service qualification) OR willing to study towards
• Qualified to minimum level 2 in English and Maths

Responsabilidades

• Assist customers to identify strengths, development needs and risks to jointly develop a plan to build independence
• Assist customers to access other agencies and services within the wider community
• Coach and assist customers to maintain their occupancy agreement and understand responsibilities
• Encourage feedback from customers, recording and responding to complaints and compliments
• Ensure safeguarding concerns are dealt with promptly and in line with guidelines and action is taken
• Responsible for tenancy management including voids, repairs, lettings, rents, and adaptations
• Carry out Health and Safety duties as directed by the Housing and Wellbeing Manager and adhere to health & safety procedures

Conocimientos

Institute of Customer Service

English & Maths Level 2

Educación

Level 2 English & Maths

Descripción del empleo

Great Places Housing Association is seeking a Housing & Wellbeing Officer to work part-time (18 hours per week) from Bluebell Court, St Helens. You will help customers build independence and navigate tenancy responsibilities within a customer-focused setting.

You will also coordinate with partner agencies, address safeguarding concerns, and promote excellent service in line with our Independence and Wellbeing framework.