Part-Time Women’s Housing Support Officer – Worcester

Niyaa People Ltd; Birmingham; Sur place; GBP 17 000 - 21 000; Temps partiel

Avantages offerts par ce poste

Induction and online training

On-site role with flexible scheduling

Résumé du poste

Niyaa People Ltd. is seeking a Housing Support Officer to work in a women-only, Worcester-based service. The role focuses on helping residents sustain tenancies, navigate Housing Benefit and Universal Credit, and access external support services.

You will handle tenancy documentation, risk assessments and case records, while coordinating with mental health teams and safeguarding responders. The position is part-time with two days per week, offering induction and on-site work.

Qualifications

• Experience in housing or supported housing is essential.
• Understanding of housing management procedures and tenancy documentation.
• Ability to support vulnerable residents with complex needs and safeguarding concerns.

Responsabilités

• Manage housing and tenancy matters across the supported housing service.
• Support residents with tenancy sustainment and welfare benefits (Housing Benefit, UC).
• Complete housing records, risk assessments, notices to quit and case files.
• Conduct property inspections, welfare checks and monitoring visits.
• Assist new residents with housing and support plans.
• Escalate high-risk cases to management when needed.
• Liaise with mental health teams and external agencies.
• Maintain accurate incident and tenancy activity records.

Connaissances

Housing management

Tenancy management

Safeguarding

Welfare benefits knowledge

Communication skills

Attention to detail

Description du poste

Niyaa People Ltd. is seeking a Housing Support Officer to work in a women-only, Worcester-based service. The role focuses on helping residents sustain tenancies, navigate Housing Benefit and Universal Credit, and access external support services.

You will handle tenancy documentation, risk assessments and case records, while coordinating with mental health teams and safeguarding responders. The position is part-time with two days per week, offering induction and on-site work.